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Investing in world-class technology is just the first step to digitally transform your business and drive success every day. Taking you from that moment of purchase, that “Yes” moment, to “Success” is where Applied’s approach to partnership sets us apart. Our team of software experts and former insurance agents who have walked in your shoes are here to provide services, support and education, and training each step of the way.

Our Customer Success Sets Us Apart

  • A diagram with a woman in the center and arrows circulating around her pointing to a blue cloud, a blue building, a blue laptop, and a blue smart phone

    Building foundational knowledge

    As you onboard your new technology, we provide access to the education and training your staff needs to keep productivity high. Our Applied University has more than 3,000 instructor-led courses and training tracks to meet the specific needs of your business.

  • A laptop icon with a dark blue screen displaying a checklist

    Driving outcomes

    We know that go-live is just the beginning. As your partner in technology transformation, we want to understand the value you want from the system and provide the ongoing training, health checks, coaching, and consulting to get you there with our adoption services.

  • Globe icon with a location icon overlapping the top right corner. Both icons have a dark blue center

    Quicker liftoff

    Use proven best practices and workflows to accelerate the implementation timeline. Enhanced data services simplify data conversions and structuring to get you up and running on your new systems quickly.

  • An icon of a dark blue building with a male icon at the bottom left and a black arrow curved around the building, pointing from the male to a woman icon on the top right corner of the building

    Supporting growth

    Building a growth strategy through acquisition? We have tailored partnership programs to empower your M&A strategy with services to assist in diligence, assessment, conversion, onboarding, training and ongoing optimization. Our turn-key programs enhance your staff to make sure you are successful, on time, and managing costs.

  • Here whenever you need us

    Applied subject matter experts and Support professionals are here 24/7. Our team has deep expertise in both technology and insurance and Applied is the only company in the industry that provides around-the support of your operations via our seven Support centers across North America, the UK and Ireland.

 
 

  • 97%

    Percentage of customers satisfied with Applied Support Services

  • 24/7

    Constant monitoring and performance of first-level problem resolution

  • 18

    Second average wait time to chat online with an Applied Support specialist

  • 883

    Years of collective insurance industry training and software expertise of Applied support managers

  • 50+

    Support-led product webinars presented to nearly 6,000 users in the past year

 
It is clear without Mark’s continued dedication, support, high standard of work & positive attitude is way beyond the call of duty and made our project a success. His contribution was inspirational – in terms of the power of partnership at a firm level and at an individual level.

Broker

An Post Insurance

Ready to Learn More?

Applied is ready to help you learn more about leveraging advanced insurance software and solutions to build a better insurance business.