Business people sitting at a table in a meeting.

Applied Support Levels

Gold Support

Applied delivers Gold Support with every technology solution to improve your business operations. Our highly skilled technicians provide prompt, professional service and resolutions to your unique challenges with an array of robust resources. With Gold support your business can:

  • Leverage phone, email, online chat, and the customer portal, the Applied Community
  • Access Knowledge Base, a database of more than 13,400 solution and product information articles available for technical assistance at all hours
  • Utilize quality assurance methods, such as call monitoring, web forms and quality check emails
  • Ensure overall satisfaction and quality of your Applied technology investment
  • Contact Applied during standard business hours for support

Platinum Support

To enhance your operations, Applied offers premium Platinum support to address complex technical challenges and deliver the highest class of service for your Applied technology. Platinum Support includes:

  • Dedicated Platinum support technicians who specialize in enterprise-grade support and have an average of 12 years of experience addressing software and other mission-critical business issues
  • Priority status for escalated issues to keep your business running smoothly
  • Scheduled after-hours service for software upgrades
  • 24/7 emergency service with an emergency cell number

 

Contact Us

Applied is ready to help you learn more about leveraging advanced insurance software and solutions to build a better insurance business.