Applied CSR24® is the leading online insurance customer support software, offering extended service hours and web-based self-service options so your brokerage can retain customers and secure new business.
Customers need to interact with their insurance agencies long after the regular workday has ended. Applied CSR24 is an insurance customer service software solution that allows your insureds to handle pressing issues even after your business has closed for the day. It provides them with self-service access via the Internet or an after-hours call center, where they can review policy information, request changes and report First Notice of Loss. It keeps your agency in contact with customers before, during and after normal business hours and is an added value for service during a disaster.
By extending 24/7 service to your insureds, your business can:
- Increase sales
- Improve client retention rates
- Operate more efficiently
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