Applied Announces 24/7 Live Technical Support for the Irish Market
Introduction of industry’s only Follow-the-Sun customer support programme extends Applied’s lead as the industry’s most highly rated customer support organisation
Dublin, Ireland – 6 September 2017 – Applied Systems today announced the launch of its Follow-the-Sun Support programme in Ireland, which provides Applied customers with 24/7 live technical support. This industry-first programme will ensure Applied’s customers can always connect with a live support technician – anytime, anywhere – providing the industry’s highest level of customer support. Each and every support call will be serviced by an Applied employee located within one of Applied’s 15 offices in the Republic of Ireland, United Kingdom, United States, or Canada.
Applied Systems is the leading international provider of insurance solutions for brokers and insurers. As the only provider in the industry to deliver 24/7 support, Applied is focused on providing customers the support and peace of mind required to run their businesses and support their customers when they need them most. At no additional fee to customers, Applied’s team of experts from across its global offices will be at the ready to address customers’ needs around-the-clock.
“People and businesses across all industries require anytime, anywhere access to information and support,” said Michael Harding, customer services director, Applied Systems. “Building on our commitment to the Irish market and our customers, this industry first 24/7 support programme ensures that we are there for our customers to safeguard and protect what matters most.”
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About Applied Systems
Applied Systems is the leading global provider of cloud-based software that powers the business of insurance. Recognised as a pioneer in insurance automation and the innovation leader, Applied is the world’s largest provider of broker management systems, serving customers throughout the United States, Canada, the Republic of Ireland and the United Kingdom. By automating the insurance lifecycle, Applied’s people and products enable millions of people around the world to safeguard and protect what matters most.