Applied CSR24 Hits More than 16 Million Transactions in 2015
26 May 2016
35% year-over-year growth reinforces the increase in insurance consumer adoption of mobile self-service
University Park, IL – 26 May 2016 – Applied Systems today announced that total transactions on Applied CSR24, the leading cloud-based self-service application, grew more than 35% in 2015, totalling more than 16 million transactions across agency and brokerage customers in the U.S., UK, and Canada. Notably, insured transactions, such as requesting changes to a policy or obtaining an Auto ID card via the self-service portal, grew 22% and certificate processing grew 26% in 2015, demonstrating further adoption and usage. Applied MobileInsured, the native, agency and brokerage branded mobile app version, also successfully launched in April 2016 with significant market demand.
“Industry research and our own statistics continue to demonstrate consumer demand for quick and convenient access to insurance information when and where they need it,” said Michael Howe, senior vice president of Product Management, Applied Systems. “Applied CSR24 enables agencies and brokerages to extend self-service to their end customers via a portal and mobile app for a 24/7 customer experience while keeping their clients engaged with their brand. Agencies and brokerages are increasingly choosing to introduce these services to meet the evolving expectations of their customer, the insured.”
Higginbotham, a Texas-based independent insurance and financial services firm ranked by revenue as one of the largest in the U.S., recently surpassed more than one million transactions with Applied CSR24. Before implementing Applied CSR24 in 2007, the firm dedicated personnel to certificate issuance in to meet the demand for speed and accuracy. Chris Rooker, Higginbotham’s chief operation officer, noted, “We’ve differentiated our firm by developing a single source solution that gives customers one touch point for all their insurance services beyond securing coverage. Applied CSR24 enables us to execute our single source service model more efficiently by providing 24/7 client access to insurance information while simultaneously automating our premium certification operations. The time-saving functionality lets us focus on developing services to drive business growth.”
Applied CSR24 enables agencies and brokerages to meet today’s insurance consumer demand for anywhere, anytime access to information by providing 24/7 access to insurance policy information, claims filing and processing, premium payments, and insurance documents through an online custom-branded client portal or mobile application via Applied MobileInsured. The application seamlessly integrates with agency and brokerage management systems, reducing manual administrative tasks and allowing agents and brokers to devote more time to serving customers and securing new business. Applied CSR24 streamlines premium certificate processing, management and distribution, enabling staff to reduce time spent through batch processing and client specific certificate template management functionality. By providing greater flexibility and mobile servicing options, agencies and brokerages can increase client satisfaction, build client loyalty, and deliver a more competitive business proposition.
SterlingRisk Insurance, one of Insurance Journal’s Top 100 P&C Insurance Agencies, also exceeded more than one million transactions with the application. Scott Chirls, senior information officer of SterlingRisk, noted, “SterlingRisk is unified under a single mission to protect and exceed the expectations of their clients. Applied CSR24 extends our core values of innovation and collaboration with our clients by extending anywhere, anytime client access to insurance information, as well as improves operational productivity by reducing time spent on administrative tasks, like renewal and premium certificate processing.”
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Applied Systems is the leading global provider of cloud-based software that powers the business of insurance. Recognized as a pioneer in insurance automation and data exchange between brokerages, insurers and their clients, Applied is the world’s largest provider of agency and brokerage management systems, serving customers throughout the United States, Canada and the United Kingdom. By automating the insurance lifecycle, Applied enables millions of people around the world to safeguard and protect what matters most.
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