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What's New in Applied CSR24

Deliver a more connected 24/7 customer experience

To meet changing consumer demands, your business requires advanced software to provide superior omnichannel service to drive growth and profitability. Applied CSR24 delivers a redesigned and modern customer self-service portal with improved navigation and user experience. Applied CSR24 enables you to further elevate your customer experience and improve productivity through enhanced online customer self-service capabilities and tighter workflow integration.

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Chat with your insureds online

Add an additional customer communication channel with online chat, providing your insureds the ability to obtain answers from your staff in real-time on policy-related questions.

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Provide online payment visibility

When integrating Applied TAM, you also can provide improved access to policy invoices through the online application, further increasing visibility into their account details.

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Deliver on-the-go access to insurance information

Extend your online client self-service offering to your clients via Applied CSR24 MobileInsured, a native, branded mobile application for iOS and Android smartphone devices. Available at the tap of an icon, clients will have personalized, convenient access to insurance information while on the go. Broker staff can quickly and easily manage options within the app in the same manner as portal start page management to deliver a consistent and intuitive user experience.

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Applied CSR24 is available now in the UK, Ireland, Canada and the U.S.


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Applied is ready to help you learn more about leveraging advanced insurance software and solutions to build a better insurance business.