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What's New in Applied CSR24

Deliver a more connected 24/7 customer experience

To meet changing consumer demands, your business requires advanced software to provide superior omnichannel service to drive growth and profitability. Applied CSR24 delivers a redesigned and modern customer self-service portal with improved navigation and user experience. Applied CSR24 enables you to further elevate your customer experience and improve productivity through enhanced online customer self-service capabilities and tighter workflow integration.

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Enhance your clients' online self-service experience

Applied CSR24 delivers a completely redesigned customer self-service portal user interface with improved navigation for a simpler, connected insured user experience. You also can now embed your portal login screen into your company’s website homepage, improving the portal’s integration into your overall web presence and simplifying the login process for your clients.

Additionally, Applied CSR24 streamlines the portal registration process through tighter workflow integration with your management system, reducing staff’s time spent onboarding customers while enabling quicker consumer adoption.

Portal Home page
Sign Me Up screen
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Deliver on-the-go access to insurance information

Extend your online client self-service offering to your clients via Applied MobileInsured, a native, branded mobile application for iOS and Android smartphone devices. Available at the tap of an icon, clients will have personalised, convenient access to insurance information while on the go. Broker staff can quickly and easily manage options within the app in the same manner as portal start page management to deliver a consistent and intuitive user experience.

Preview app by insured
Admin page – customizable by user
Admin page – Add additional tiles to MI
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Provide policy invoice visibility

When integrating Applied TAM, you also can provide improved access to policy invoices through the online application, further increasing visibility into their account details.

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Applied CSR24 is available now in the UK, Canada and the U.S.

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Applied is ready to help you learn more about leveraging advanced insurance software and solutions to build a better insurance business.