Applied CSR24 is the leading cloud-based insurance customer self-service software, offering 24/7 access to insurance information for your customers. Increase customer satisfaction and retention, and improve productivity by offering multichannel customer service through the Web and mobile devices.
Customers need to interact with their insurance broker long after the regular workday has ended. Applied CSR24 is an insurance customer self-service software solution that allows your insureds to review policy information, request changes, and report First Notice of Loss and track claims processing via a broker-branded online portal and mobile app. By providing greater flexibility and servicing options, your business can increase customer satisfaction, build customer loyalty, and deliver a more competitive business proposition.
Applied CSR24 enables your business to:
- Deliver 24/7 multichannel customer service to your insureds
- Improve customer retention rates and increase new sales opportunities
- Automate operations and improve staff productivity
- Leverage straight-through processing of insurance information directly from insurers through the broker to the insured – with no manual staff activity required
Applied CSR24 enables your business to provide customers a broker-branded online portal and mobile app for anywhere, anytime access to their insurance information. Insureds can view their policy online, request changes, submit and review claims, and issue their own insurance forms, such as auto ID cards and certificates of insurance. Immediate service on demand translates into satisfied customers.
- The portal custom organises customer documents to meet the needs of each individual customer
- Customer-requested policy changes are sent to the broker as an email with an attached request form. This attachment can be forwarded to the insurer and/or processed internally
- Secure login makes it easy to give customers online access to confidential messages and documentation
Applied CSR24 MobileInsured enables you to extend your online customer self-service offering via a native, branded mobile application for iOS and Android smartphone devices. Available at the tap of an icon, customers have quicker, more convenient access to insurance information whenever and wherever they need it.
- Customers can take advantage of multichannel service offerings
- Applied CSR24 MobileInsured drives broker loyalty by increasing brand awareness via the app
For more information about Applied CSR24 and other Applied solutions, call us at +44 (0) 1273 852000 or Contact Us.