A Roadmap for Independent
Why your agency should be taking steps to ensure its future in the digital age.
of consumers expect
companies to respond and interact with them in real time.
of consumers agree
technology makes it
easier to take their
rise in capital for
in 2016, up from
$128 million in 2010.
The Peril of Ignoring Digital Transformation
Over just a two-year period, ride-sharing services stole 28% of the market share from yellow Taxis in NYC.
Test Your Knowledge
What company was driven out of business because it ignored digital transformation?
Blockbuster. The organization did not react or evolve its operating model when digital transformation took place, allowing Netflix to become the "king of streaming.”
The Change Agents
Age of Instant Gratification
the Driver’s Seat
The Rewards of Digital Transformation
It costs 5 times
as much to acquire
a new customer
as it does to
Customer experience is the next battleground in customer retention. By
delivering the excellent customer experiences consumers expect, both
physical and digital, businesses create happier customers which ultimately drive business returns through enhanced retention.
156% higher revenue
per employee is realized
by digital agents.
Return on Investment
Digital technology empowers employees to focus their time and effort toward selling insurance and servicing policyholders by reducing manual tasks and processes. Today mobile applications enable agents to conduct business outside the office and deliver better service to customers and prospects. The greater
efficiency that technology affords can have a significant impact on the
400,000 jobs will
need to be filled by
the next generation
According to Insurance Journal, “25% of the industry is expected to retire by 2018.” To attract and retain talent now and in the future, agencies must adopt digital technology to make their businesses more appealing to a
workforce that expects instant, customer-centric experiences.
Test Your Knowledge
All of the Above. People, process and technology are all essential elements of a digital transformation initiative.
Which factor is most important to digital transformation success?
The Key Digital Transformation Principles
Digital transformation success requires an explicit focus on people, process and technology.
Before diving into a transformation initiative, it’s important to consider business goals for growth and operational change. With this vision in hand, agents can better
strategize productivity initiatives that deliver value.
Map out your agency’s successful
Download the 7 Steps to Digital Transformation eBook