Applied Support

Providing the people, processes and technology required to run your business smoothly and continuously without interruption so you can focus on the business of insurance.

Applied Support is committed to your success in every area of your business. We work to ensure you are taking advantage of every aspect of Applied technology to drive success at your agency. Recognized for excellence, Applied Support offers the insurance software knowledge, resources and on-demand assistance that allow you to efficiently implement and maximize your technology investments throughout your partnership with us.

Connect with Technology Experts
To ensure your agency gains the most from your Applied technology, Applied Support offers a level of technical and insurance expertise unmatched in the industry. Our support managers have more than 227 years of collective experience and an average tenure of 20 years. Collective experience combined with innovative service tools and proven support process methodology empowers your agency to achieve business objectives and drive success.

Optimize Operations with Proven Processes
Consistent, proven processes assure all your service issues and inquiries are resolved quickly and efficiently. We perform ongoing quality control measures to ensure Applied Support meets your requirements with call, email, portal monitoring and customer satisfaction surveys, keeping our support team agile and in touch with client concerns.

Applied Support Quick Facts:

  • Applied is the only insurance software provider to offer live telephone support versus an automated callback system
  • 93% of Applied clients are satisfied with our support services
  • 60% of Applied support staff that specialize in business continuity planning
  • We spend $17 million annually to deliver exceptional customer service to our clients
  • Applied clients can access 14,900+ articles in our Knowledge Base online research portal
  • Applied clients wait an average of 13 seconds to chat online with an Applied Support specialist

CONTACT ME ABOUT Applied Support

Product Benefits
Gold Support

Applied delivers Gold Support with every solution to improve your agency’s operations. Our highly skilled technicians provide prompt, professional service and resolutions to your unique challenges.

With Gold support your business can:

  • Optimize your operations with real-time support from proficient Gold support technicians
  • Leverage phone, email, online chat, and the Applied customer portal
  • Access Knowledge Base, a database of more than 14,900 solution and product information articles available for technical assistance at all hours
  • Contact Applied during standard business hours for support
Platinum Support

Large enterprise agencies and brokerages protect the interests of numerous businesses, as well as individuals. To enhance your operations, Applied offers premium Platinum Support to address complex technical challenges and deliver the highest class of service for your Applied technology.

Platinum support includes:

  • Dedicated Platinum support technicians who specialize in enterprise-grade support and have at least 12 years of experience addressing software and other mission-critical business issues
  • Priority status for escalated issues to keep your business running smoothly
  • Scheduled after-hours service for software upgrades
  • 24/7 emergency service available with an emergency cell number

For more information about Applied Support and other Applied solutions, call us at 1.800.786.1362 or Contact Us.