Hayes Parsons Customer Experience

Bristol, UK

Headquarters

2 Years

Partner with Applied to accelerate growth strategy

Additional Info

Employees: 37+
Offices: 1

Solutions

Expanding investment to manage continuous organic growth

When Hayes Parsons Insurance Brokers began the search for a technology partner, they were laser-focused on finding the right solution to help them manage steady organic growth. They also needed a foundational broker management system that automated essential business processes, allowing staff to spend more time offering exceptional customer service.

We chose Applied because they are a true business partner who worked with us to create a digital strategy, and we’re confident that Epic will take us into the future and help us meet our ambitious growth goals.

James Woollam

Managing Director, Hayes Parsons Insurance Brokers

Integration for a seamless employee and customer experience

As Hayes Parsons Insurance Brokers strives to become fully digital, Applied Epic® gives them peace of mind that their core management system integrates with other technology as needs and trends change. Complete integration with Applied CSR24® and Applied Mobile® also provides their customers with self-service options and employees access to critical information from anywhere.

James Woollam said, “We believe Applied's capabilities will allow us to provide better automation for the team.” He also noted, “Clients want some responsibility for their insurance, and the self-service aspects of Applied’s software is something I think they will love.”