My Applied Experience

Want to mention my experience dealing with Marissa. She was excellent, probably the nicest technician I have ever had to deal with. It was her suggestion to further explore this issue with Dan's department should the issue arise again. Both Dan and Marissa were a pleasure to deal with. ^

I wanted you to know that we had a great support experience with your folks yesterday. Long story short, we are trying to improve some of our direct bill processes and the individuals we worked with were fantastic. First of all, my ticket was responded to very quickly. Then they knew what they were talking about. And a HUGE shout out to Kelly who finished us off well with the information we needed to wrap it up. I thought I’d let you pass along the kudos. ^

I just wanted to let you know that Tierra was super helpful solving our lost policy history problem. She was courteous, cheerful and knowledgeable. She was quick to go get answers on issues she had questions about. I think you have a wonderful technician in Tierra and hope she has a long term career with Applied. ^

I just wanted to drop a note to let you know how extraordinarily helpful Micheal was for me and our agency the last few weeks. We had a letter that was sent out last Friday to all of our clients who have active policies. This was no small project, as it involved not just configuring several nested IF statements to pull in employee contact information, but it started with having to run a script on our whole database to add a servicing role to our account detail screens. I would normally do most of the work on a project like this (with the exception of the script, obviously), but time did not allow for me to do so this time. Micheal did almost all of the work on the letter for us, and was making updates to it right up until the very last moment he was working last Thursday evening. I cannot thank him enough for his prompt responses and diligence in getting the letter correctly configured for us so we could get the letter sent out. He was extremely patient, professional, and knowledgeable, and I could not have done this without his help. He is a very valuable employee for Applied Systems. ^