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For IT leaders

Connect to your agency channel without replacing your core systems

Receive structured submissions and send policy data directly to the systems agents already use, without pulling your team away from the product roadmap.

Connect once and simplify intake across the agency channel

One connection reaches the independent agency channel across every line and market you write, and your existing team maintains it.

  • 90 days

    Five new markets live

    Zurich proved its Agentic AI rollout model in five countries in that window, then widened the program.

  • Under 15 min

    Agency setup, start to finish

    Frankenmuth automated the work required to set up newly appointed agencies, a process that previously took anywhere from an hour to a week.

  • 4,000 hrs

    Help desk hours returned

    Mercury expects that much time back each year once download problems stop reaching its help desk.

Your team keeps the system it already uses

Add intelligent risk intake and evaluation upstream of the systems your underwriters already use, without disrupting downstream workflows

Take in every submission format your agents send

Emails, PDFs, and ACORD forms arrive as structured data that your systems can already read and your underwriters can start working on.

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Your underwriting team keeps the system it already uses

Add intelligent risk intake and evaluation upstream of the systems your underwriters already use, without disrupting downstream workflows.

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Expose rating where your agents place business

A structured submission reaches your rating service straight from whichever comparative rater the agency uses.

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Policy data lands in the systems your agents work in

Documents and messages arrive in each agency’s own system, which is where agents look for them first.

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What IT leaders report

Cytora united cutting-edge tech and a winning team to deliver collaborative, high-quality results at unprecedented speed.

Armin Schaefer
Armin Schaefer Head of Customer & Digital IT, Commercial Insurance Zurich

The old agency onboarding workflow took anywhere from 1 hour to days, even sometimes up to a week depending on staff availability to manually enter the setups. It now takes no longer than 15 minutes.

Laura Zabel
Laura Zabel IT Manager, Automation Support & Engage Frankenmuth Insurance

Frequently asked about carrier IT

A carrier integrates a distribution platform with its core systems through APIs and an agreed data contract, not by replacing the systems underneath. Zurich kept the underwriting workbench its own teams already used and put the digitization layer upstream of it.

Your policy administration and core systems stay where they are. What changes is the condition the data arrives in.

Buy the foundation, build what differentiates you. A tier-one carrier had an in-house prototype running within a year, then put the rollout to its forty-plus lines of business for more than three years.

What you build instead is the pricing and risk-selection logic no vendor can copy for you.

Deploying AI at scale in insurance depends less on the model than on connectivity: the platform has to link risk data end to end, wherever it originates, or the automation stops at the first system boundary. Extraction alone is close to a commodity now.

Orchestration is the part that changes the operating model, and it’s the part that needs your integrations.

Usually the opposite. The alternative is several point tools, each needing its own connection to your core systems, and that’s the surface you end up securing. One platform covering intake and delivery leaves you a single connection to monitor.

Zurich went further and moved to self-serve deployment, so its own teams run the platform.

More for carrier IT teams

Connect without the rebuild

Start with the connections your agencies have today, and keep your engineers on the roadmap you own.

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