Applied Systems Expands Live-Chat Service with Ageas and QBE
Addition of new insurers to enable more timely and comprehensive customer service
Brighton, UK – 13 September 2017 – Applied Systems today announced the addition of Ageas and QBE to the Live-Chat capability within Applied TAM’s Commercial Lines application. This addition builds on the initial launch of the capability with Allianz, AXA and NIG. The imarket Live-Chat service enables Applied brokers to communicate easily and directly with underwriters on rate and product enquiries within the Applied TAM Commercial Lines application.
Applied TAM allows businesses to automate daily operational processes, customer policy information, and integrated eTrading, and is the only broker management system in the UK to support mobile and customer self-service capabilities. Through an automated and easy-to-navigate interface, Applied TAM provides deep visibility into day-to-day broker operations to reduce time spent on administrative tasks, decrease errors and omission risk, provide a seamless employee onboarding and training experience, and better respond to customer needs. Applied TAM automates the business operations for more independent insurance businesses than any other broker management system, enabling more users to focus on the core business of selling insurance and serving their customers.
“As pace of business continues to accelerate, it is becoming increasingly important for insurers and brokers to automate transactions to more quickly quote and bind business,” said Jeff Purdy, senior vice president of International Operations, Applied Systems. “The addition of these insurer partners to the live chat capabilities further underscores Applied’s commitment to increasing connectivity and enabling digital collaboration across the insurance lifecycle.”
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About Applied Systems
Applied Systems is the leading global provider of cloud-based software that powers the business of insurance. Recognised as a pioneer in insurance automation and the innovation leader, Applied is the world’s largest provider of agency and brokerage management systems, serving customers throughout the United States, Canada, the Republic of Ireland and the United Kingdom. By automating the insurance lifecycle, Applied’s people and products enable millions of people around the world to safeguard and protect what matters most.