Brownhill Insurance Group Selects Applied TAMCloud
Leading broker to leverage cloud services and extend customer service strategy as part of growth-focused business initiative
Brighton, UK – 11 May 2017 – Applied Systems today announced that Brownhill Insurance Group has selected Applied TAMCloud, the world’s most widely used broker management system, to support their digital transformation plan. Leveraging Applied Cloud, Brownhill Insurance Group will gain the flexibility, scalability and data security needed to grow their business. The broker will further utilise Applied Mobile, Applied MobileInsured and Applied CSR24 to deliver an omnichannel customer experience as part of their digital transformation strategy.
Applied TAMCloud utilises Applied’s leading purpose-built cloud platform and services designed for the insurance industry, providing reliable and secure delivery of software applications and anytime, anywhere access to business information. Applied’s platform provides access to operations recovery, backup encryption, redundancy technology and active failover data centres whilst maintaining 99.95 percent uptime. The dedicated team of Applied Cloud professionals manages and maintains all hardware upgrades, Applied software updates and system testing processes, increasing brokers’ investment value by reducing time and expenses spent managing these processes whilst ensuring availability of the latest software capabilities. Today, more than 75,000 users across four countries rely on Applied Cloud to improve business performance, increase data security and deliver cost savings.
“To support our growing operations and digital transformation strategy, our business required us to leverage the cloud to manage hardware, IT and security-related issues,” said Gillian Henderson, managing director, Brownhill Insurance Group. “By moving to the cloud with Applied, we devote more time to the business of insurance and less to IT maintenance. We have also enhanced our customer service strategy through Applied CSR24 and Applied Mobile, providing anytime, anywhere service to our clients.”
As part of Brownhill Insurance Group’s broader digital transformation strategy, the brokerage also selected Applied’s mobile solutions to provide employees and customers self-service mobile applications.
- Applied Mobile is a purpose-built app that enables brokers to access and manage client, prospect and insurance information from their management system anytime, anywhere via a mobile smartphone or tablet device. The native mobile app allows users to stay connected on the go with a direct link to information in their broker management system, providing access to view accounts, contact details and insurance policy information, add prospects, create and manage activities and automate sales operations.
- Applied MobileInsured is the industry’s first native, branded mobile application for brokers to provide mobile client self-service via iOS or Android smartphone devices. The mobile app seamlessly integrates with broker management systems to provide customers accurate, convenient access to insurance information whilst on the go. As an online extension, Applied CSR24 also enables brokers to provide 24/7 access to insurance policy information, claims filing and processing, premium payments and insurance documents through a custom-branded customer portal. Applied MobileInsured and Applied CSR24 reduce manual administrative tasks and allow brokers to devote more time to serving customers and securing new business.
“Growth-focused brokers are recognising the benefits of adopting cloud-based software to increase operational flexibility and business continuity,” said Jeff Purdy, senior vice president of International Operations, Applied Systems. “Brownhill Insurance Group is among more than 97 percent of Applied’s new management system customers on the cloud today. In partnering with Applied, Brownhill Insurance Group will increase data security and improve business performance with the cloud, whilst driving greater productivity per employee and customer service through mobile and customer self-service software.”
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About Applied Systems
Applied Systems is the leading global provider of cloud-based software that powers the business of insurance. Recognised as a pioneer in insurance automation and the innovation leader, Applied is the world’s largest provider of agency and broker management systems, serving customers throughout the United States, Canada, the Republic of Ireland, and the United Kingdom. By automating the insurance lifecycle, Applied’s people and products enable millions of people around the world to safeguard and protect what matters most.