Everett Mead Ltd. Selects Applied to Drive Digital Transformation
Award-winning insurance broker utilises Applied software to drive digital broker strategy
Brighton, UK – 11 October 2017 – Applied Systems today announced that Everett Mead Ltd. has selected Applied CSR24 and Applied Mobile to extend its digital broker strategy. Building on the adoption of Applied TAMCloud, Everett Mead Ltd will now provide its employees and customers anytime, anywhere access to information via mobile apps and customer online access.
Applied TAMCloud utilises Applied’s leading purpose-built cloud platform and services designed for the insurance industry, providing reliable and secure delivery of software applications and anytime, anywhere access to business information. Applied’s platform provides access to operations recovery, backup encryption, redundancy technology and active failover data centres. The dedicated team of Applied Cloud professionals manages and maintains all hardware upgrades, Applied software updates and system testing processes, increasing brokers’ investment value by reducing time and expenses spent managing these processes whilst ensuring availability of the latest software capabilities. Today, more than 75,000 users across four countries rely on Applied Cloud to improve business performance, increase data security and deliver cost savings.
“Becoming a digital broker has provided the opportunity to serve our customers with the ease and pace that they have come to expect,” said Dan McDonald, commercial director, Everett Mead Ltd. “Applied enables us to automate daily business operations and spend more time advising and servicing our clients.”
As part of Everett Mead Ltd.’s broader digital broker strategy, the broker also selected Applied Mobile and Applied CSR24.
- Applied Mobile is a purpose-built app that enables employees to access and manage customer, prospect and insurance information from their broker management system anytime, anywhere via a mobile smartphone or tablet device. The only integrated application available to UK insurance brokers, Applied Mobile allows users to stay connected on-the-go with a direct link to information in their broker management system, providing access to view accounts, contact details and insurance policy information, add prospects, create and manage activities and automate sales operations.
- Applied CSR24, the UK’s only customer self-service application, enables businesses to meet demand from today’s insurance consumers for anytime, anywhere access to information by providing 24/7 access to insurance policy information, claims filing and processing, and insurance documents through a custom-branded client webpage on a computer, tablet and smartphone. Additionally, a mobile app extension of Applied CSR24, Applied MobileInsured, provides brokers the industry’s first native, broker-branded mobile application to provide mobile customer self-service via iOS or Android smartphone devices. The mobile app seamlessly integrates with broker management systems to provide customers accurate, convenient access to insurance information whilst on-the-go. By providing greater flexibility and customer service options, brokers can increase customers’ satisfaction, build customer loyalty and deliver a more competitive business proposition.
“Brokers require technology to automate manual, administrative tasks to focus on the business of selling insurance and serving customers how and when they want,” said Jeff Purdy, senior vice president of International Operations, Applied Systems. “In becoming a digital broker, Everett Mead Ltd. will enhance their competitive value proposition by seamlessly connecting employees, insurers, and customers to ensure the best coverage and service for policyholders.”
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About Applied Systems
Applied Systems is the leading global provider of cloud-based software that powers the business of insurance. Recognised as a pioneer in insurance automation and the innovation leader, Applied is the world’s largest provider of agency and brokerage management systems, serving customers throughout the United States, Canada, the Republic of Ireland, and the United Kingdom. By automating the insurance lifecycle, Applied’s people and products enable millions of people around the world to safeguard and protect what matters most.