Ascend Broking Group Creates a Digital Strategy with Applied Epic
13 January 2022
Multi award-winning independent broker implements world’s most widely used broker management system and seamlessly integrates customer service tools
Brighton, UK – 13 January 2022 – Applied Systems Europe today announced that Ascend Broking Group has implemented Applied Epic to enable digital transformation. Applied Epic will automate the broker’s frequently used workflows, creating greater productivity through fewer clicks. Additionally, seamlessly integrating its customer service portal and mobile apps allows Ascend Broking Group to gain a comprehensive view of the customer.
“The expectations of both our staff and customers are becoming increasingly digital, so we wanted a management system that would provide greater automation and digital workflows for all stakeholders,” said Matthew Collins, managing director, Ascend Broking Group. “Applied Epic eliminates the manual tasks that used to take up much of our staff’s time, while integrating a customer portal and mobile app we already had so we can see all customer information and interactions in one place.”
Applied Epic is a foundational management platform and insurer connectivity solution that is hosted in the cloud. The flexible, open platform can integrate with both Applied and third-party technologies. The solution enables brokers to eliminate re-work and create higher-value business transactions, delivering superior customer experiences throughout the entire policy lifecycle. Brokers using Applied Epic operate more efficiently, better leverage insurer relationships, improve customer service and accelerate growth and profitability across all lines of business.
“It is important for brokers to use technology that will relieve staff of the traditional, paper-driven processes and allow them to focus on more productive and fulfilling tasks,” said Dave Chapman, chief revenue officer, Applied Systems Europe. “Applied Epic delivers Ascend Broker Group advanced, out-of-the-box automation and seamless integration capabilities with their existing customer service tools, reducing manual work and flipping between applications so that staff can focus on driving company growth.”
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About Applied Systems
Applied Systems is the leading global provider of cloud-based software that powers the business of insurance. Recognised as a pioneer in insurance automation and the innovation leader, Applied is the world’s largest provider of agency and brokerage management systems, serving customers throughout the United States, Canada, the Republic of Ireland, and the United Kingdom. By automating the insurance lifecycle, Applied’s people and products enable millions of people around the world to safeguard and protect what matters most.