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Multichannel Engagement

Equipped with smartphones and online capabilities that provide instant access to information, consumers have developed new expectations for how they will interact with businesses. Increasingly, they demand immediate service via the Web or mobile and use social media to share their satisfaction or dissatisfaction with a company. Given consumers’ new power to control their relationships with businesses, the time for brokers to make this shift is now. Read this white paper to learn six benefits your business can realise from changing the way you engage with your customers.

Read the White Paper »