Digital technology is rapidly changing the insurance industry. Fill out this questionnaire to find out how you compare as a digital agency, and discover new ways to gain a competitive advantage in the digital marketplace.
How Digital Are You?
The broker management system connects, automates and optimises all data and operational capabilities, enabling the business and all employees to be as effective as possible. A single system enables brokers to standardise workflows and gain a single view of the customer, providing the information and agility required to efficiently manage policy fulfilment, insurer relationships, sales automation, and financial accounting processes across the entire business in one application.
The average for brokers with similar revenue size is
Technology is changing the way we live and work. We are experiencing a more connected life in a more connected world. These connected experiences are impacting insurance consumers’ expectations. To meet these expectations, our industry must deliver a connected experience between all participants in the insurance ecosystem, which requires adopting modern technologies.
Answer the questions below to get your digital broker score, and see how it compares with the national average.
The average for brokers with similar employee count is
Time to take steps to becoming a digital broker. In order for businesses to experience success and deliver on the promise of insurance – to safeguard and protect what matters most in people’s lives – it is vital to use digital technology to ensure your broker will be there when your customers need you most. Here are the technologies you can implement to drive success today, tomorrow and in the years ahead:
By using software that is accessible anytime, anywhere and backed up by redundancies, your business is always available to customers – even during a disastrous event that could have completely disrupted operations. By eliminating the time and expense managing IT systems, more of your staff’s time can be spent selling insurance and servicing customers.
Independent brokers must work in tandem with insurer partners to ensure the best coverage and service. Through increased connectivity, brokers have greater access to markets and automated customer service, providing instant access to the latest customer information – from quotes to policy details– at a moment’s notice and when customer need them most.
When your staff have remote access to information and tools within the management system, they can quickly respond to client and prospect service and sales requests. By providing 24/7 self-service options to clients and prospects via mobile applications and web portals, you can effectively meet the omnichannel service that your consumers have come to expect.
Which of the following capabilities are you leveraging in your management system?
Check all that apply.
What is the size of your business? (revenue)*
Does your organisation use a broker management system?*
Do you offer eSignature functionality to your clients?*
Approximately how many total employees do you have?*
Is your software hosted in the cloud? (versus on-premises servers)*
Do you use a business intelligence tool to gain business insights from your broker management system data? (i.e. Access graphical reports to view performance metrics and KPI analysis over time)*
Does your business utilise integrated trading within your broker management system? (single selection)*
Does your business have a cloud-based client self-service portal?*
Does your organisation provide a mobile app to your clients?*
Can your staff interact with your management system outside the office via their mobile device to review accounts, add prospects, etc.?*
Time to evaluate ways to becoming a digital agency. Though you’ve taken some steps to automate your business, the sections below without green check marks indicate additional capabilities you can implement to drive even more success today, tomorrow and in the years ahead:
Great job! You’ve taken some important steps to becoming a digital agency. The sections below without green check marks indicate capabilities you can implement to drive even more success today, tomorrow and in the years ahead:
Congratulations! Your agency is digital. You’ve automated your business to ensure your agency thrives today, tomorrow and in the years ahead. Continue to stay on top of the latest advancements and embrace emerging technologies to keep your business on track now and in the future.
Download the Digital Broker Report
Adopt a Foundational Management System
Move to the Cloud
Leverage Insurer Connectivity and Integrated eTrading