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Drive success at your business with a digital transformation plan
Enhance your digital transformation plan
Time to take steps to becoming a digital broker. In order for businesses to succeed and deliver on the promise of insurance – to safeguard and protect what matters most in people’s lives – it is vital to use digital technology to ensure your business is there when your customers need you most.
Technologies you can implement to drive success today, tomorrow and in the years to come:
Time to evaluate ways to becoming a digital broker.
You’ve taken some steps to automate your business, but there are additional technologies you can implement to drive even more success today, tomorrow and in the years to come:
Good work! You’ve taken some important steps to becoming a digital broker, but there are additional capabilities you can implement to drive even more success today, tomorrow and in the years to come:
Congratulations! You’re a digital broker. You’ve automated your business to ensure your brokerage thrives today, tomorrow and in the years to come. Continue to stay on top of the latest advancements and embrace emerging technologies to keep your business on track now and in the future.
Adopt a Foundational Management System
As the central hub of a brokerage, the broker management system drives day-to-day business activities. It connects, automates and optimises all data and operational capabilities, enabling the business and all employees to be as effective as possible. A single system enables brokers to standardise workflows and gain a single view of the customer, providing the information and agility required to efficiently manage policy fulfilment, insurer relationships, sales automation, and financial accounting processes across the entire business in one application.
Move to the Cloud
Hosting the applications that your business relies on day in and day out in the cloud ensures continuous, secure business operations. By using software that is accessible anytime, anywhere and backed up by redundancies, your business is always available to customers – even during a disastrous event that historically would have completely disrupted your broker operations. Additionally, by eliminating the time and expense managing IT systems, more of your employees’ time can be spent selling insurance and serving customers.
Leverage Insurer Connectivity and Integrated eTrading
Independent brokers must work in tandem with insurer partners to ensure the best coverage and service. Through increased connectivity, brokers have greater access to markets and automated customer service, providing instant access to the latest customer information – from quotes to policy details– at a moment’s notice and when customer need them most.
Embrace Data Analytics
Your broker management system holds an exponential amount of valuable data about your customers , prospects, insurer partners and employees . To glean the insights from that data that can influence future business decisions, you need a data analytics tool that can visually distill that information which provides immediate, actionable business insights. With more insights into customer policy details, preferences and geography, brokers can focus their businesses on the most profitable growth areas, build stronger relationships with the most responsive insurer partners, and deliver a higher level of customer service.
As mobile is now the primary means of accessing the Internet, providing a mobile customer experience is the new customer service standard. When employees have remote access to information and tools within the broker management system, they are empowered to quickly respond to customer and prospect requests – anytime, anywhere. Likewise, by providing 24/7 self-service options to clients and prospects through online access and via mobile applications, broker can effectively meet the omnichannel service consumers have come to expect from other industries like banking.