Customer Experience

Customer Awards

2017 Pinnacle Award Winners

Each year, Applied Systems presents the Pinnacle Award – our highest customer honour – to a select group of Applied Systems customers. The Pinnacle Award recognises Applied Systems' customers for their partnership with our company and their use of Applied software in a visionary manner, with proven and tangible results that have significantly contributed to their business success and the insurance industry.

Assured Partners Inc.


AssuredPartners is one of the fastest-growing independent insurance brokerages in the U.S. The brokerage was founded in 2011 and is now one of the largest brokers in the nation with offices in 30 states and two countries. Leveraging Applied Epic in the cloud, AssuredPartners has seamlessly integrated acquired agencies into its rapidly expanding operation and has developed a single view of their business for enhanced analytics and reporting across their entire organisation. AssuredPartners also utilises Applied CSR24 and Applied Mobile as part of its digital strategy with customer self-service and mobility for its growing staff.

BrokerLink Insurance


BrokerLink is one of the largest property and casualty insurance brokerage operations in Canada with more than 1,400 employees across Ontario, Alberta and Atlantic Canada. Since migrating to Applied Epic, BrokerLink has been an exemplary partner, working collaboratively to drive enhanced efficiency across their organisation, allowing them to rapidly advance their M&A activity and consistently integrate acquired brokerages, their employees and books of business. BrokerLink also utilises an Applied-certified partner for VOIP phone integration to record client conversations for improved customer service and training purposes.

HHM Insurors Benefits

HHM Insurors

HHM Insurors is an independent insurance agency based in Moon Township, PA. HHM is a true digital agency. By leveraging Applied Epic, each department in the agency has complete account visibility across all lines of business as well as streamlined workflows to keep the business running smoothly. Applied’s mobile apps enable customers and staff members to access information anytime, anywhere. To round out its digital agency strategy, HHM leverages Applied Rater to automate quoting workflows to improve its insurer connectivity and organisational productivity.



INSURICA is the 27th largest insurance agency in the United States. The agency has transformed their office culture to embrace technology in the drive for enhanced growth and profitability. INSURICA has leveraged Applied technology as the foundation for its digital transformation, utilising Applied Epic to automate and standardise all data and workflows across its numerous locations. Applied Mobile and Applied CSR24 allow its team to deliver a premier, digital customer experience and accelerate the sales cycle.

Motorists Insurance Group


Motorists Insurance Group is ranked among the top 20 mutual companies in the United States, with more than 1,600 associates writing in 29 states. The group markets insurance solutions through more than 2,000 agencies in the Midwest, Northeast and South. After implementing and leveraging IVANS, Motorists recognised significant growth by automating service with their agency partners. The group now relies on IVANS for all download, offering best-in-class Personal Lines, Commercial Lines, Claims, Commission Statement, and eDocs and eMessages. Through a strategic alliance with IVANS, Motorists developed and built a custom-designed bridging and quoting system, while also implementing IVANS Market Appetite for their new Commercial Lines entity. Motorists’ appointed agents have a 92% download adoption rate for their top Personal Lines offerings and an overall adoption rate of 85%.

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