Customer Awards & Pinnacle Award Winners | Applied Systems

Customer Experience

Customer Awards

2018 Pinnacle Award Winners

Each year, Applied Systems presents the Pinnacle Award – our highest customer honour – to a select group of Applied Systems customers. The Pinnacle Award recognises Applied Systems' customers for their partnership with our company and their use of Applied software in a visionary manner, with proven and tangible results that have significantly contributed to their business success and the insurance industry.

Brokers Trust Insurance Group Inc.

Brokers Trust Insurance Group Inc. is an independent insurance brokerage in the Greater Toronto area. In its second generation of leadership, the brokerage has an innovative view on its digital transformation, leveraging a foundational brokerage management system, mobile applications and insurer connectivity to fully connect staff with insureds and insurers throughout the entire insurance lifecycle. Additionally, the brokerage is at the forefront of leveraging Applied Epic’s open architecture to provide VoIP and premium payment capabilities and automated, two-way electronic email communications by creating integrations with Blue Butler, Clearpay and Pathway.


Hylant is #24 on Insurance Journal’s Top 100 Independent P&C Agencies list and one of the largest agencies in the nation, with 14 offices in six states. Leveraging Applied Epic in the cloud, more than 700 of Hylant’s staff members have a complete view of clients and prospects to access and act upon – regardless of role, time or location. The agency also delivers real-time information access to customers through an online self-service portal and mobile app for a more connected insured experience a higher customer satisfaction.


Nationwide is a Fortune 100 company and one of the largest insurance companies in the nation. The organisation relies on IVANS to automate the exchange of information with its agency partners throughout the policy lifecycle, including automated marketing, quoting and download services. As one of the early adopters of IVANS Rating Services, Nationwide is a leading provider of products available on Applied Rater and Epic Quotes. Additionally, the insurer is a strong adopter of Claims download and eDocs usage, with Claims download growing year-over-year by 27% and eDocs usage growing year-over-year by 29%.

Swingle, Collins & Associates

Swingle, Collins & Associates is an IIABA Best Practices and Insurance Journal’s Top 100 Independent P&C agency, and one of the largest independent Commercial & Personal insurance agencies in Texas. With a stated goal to be the most effective user of Applied software anywhere, the agency has a staff member dedicated to maximising the utilisation of its technology to grow the business. The agency leverages Applied Epic to gain a single view of the customer across their P&C and Benefits business, as well as to more quickly identify new sales opportunity through sales automation. Swingle, Collins & Associates is also an exemplary user of customer self-service and mobile software to ensure a connected customer experience. 

The Daniel and Henry Co.

The Daniel and Henry Co. is one of the largest independent insurance agencies in the Midwest. The agency has been able to standardise and streamline workflows, optimise insurer submissions and introduce a sales process via sales automation with its use of Applied Epic. Additionally, leveraging all of the digital agency technologies, The Daniel and Henry Co. extends mobile customer services for anywhere, anytime service. As an active Applied Client Network member, the agency supports its peers in the digital transformation of their businesses.

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