Provide anytime, anywhere mobile customer service to increase customer satisfaction, build customer loyalty and deliver a more competitive business proposition. Deliver omnichannel customer service by giving your customers online and mobile access to the policy information they need through an online customer portal or mobile app that is custom branded to your business. Applied CSR24® is an online customer self-service software that connects your customers to their information in your broker management system, so you can serve your customers when and how they want.
Improve customer retention and acquisition through self-service
Provide your customers with the freedom to interact with your business anytime, anywhere with access to insurance information, documents, online bill pay and messages at their convenience via online portal or mobile app.
Reduce time and cost to service accounts
Eliminate manual, paper-driven processes by delivering customer documentation via your online portal in seconds.
Easily manage renewals
Provide your customers the opportunity to renew their policies and process payments on the go.
Expanded Chat Options
Provide insureds direct access to your staff through expanded live-person chat capabilities.
24/7 call center
Ensure there is always someone available to answer questions, receive claims and request policy changes on behalf of customers at any time of the day.
Customise which documents and the order by which your customers view them for a more intuitive experience.
Empower customers with the ability to initiate and track claims from the app, including sending image documentation of the event.
Requests to add a vehicle to a policy can be initiated directly from the app, enabling brokers to begin processing the request in real time.
Personalised customer app experience
Through Applied MobileInsured, offer unparalleled flexibility to personalise the mobile app experience for each individual customer to ensure a consistent user experience and access to information between app and portal.
Self-service portal analytics
Gain greater visibility into what portions of the self-service portal your insureds are accessing and using most so you can customise for optimised usability.
Ready to Learn More?
Applied is ready to provide your business with the advanced insurance software and solutions you need to become a digital broker.