Headquarters: London, UK
Years as an Applied Customer
The drive to satisfy consumer demand for 24/7 service
Digital technology has enabled the world to work anytime, anywhere. With multiple locations and consumer demand for 24/7 service, it became critical for Contessa Limited to find a cloud solution.
Applied Relay in the cloud has tremendous benefits for us. We have offices in two different countries and we can access the same documents and the same clients regardless of where we are.
Technology to provide anytime, anywhere access
Contessa decided to host its broker management system on Applied Cloud, the only purpose-built cloud platform for the insurance industry. Applied Cloud provides the flexibility and scalability to enable enhanced business continuity protection and increased mobile access to business information to drive business growth.
Applied Cloud: A catalyst for improved business performance and customer service
Now hosting their broker management system in the cloud, Contessa reaps the benefits of being able to work anytime, anywhere. “Having 24/7 access allows us to work from home or at client sites,” affirmed Sharon Slack, underwriter, Contessa Limited. “We don’t have to go to a filing system to have it all there. It’s just at a touch of the finger either through a computer or tablet.” Customers expect to be serviced whenever and however they want, and staff is now able to pull client and policy information immediately so they can deliver superior service.
Staff at Contessa can always focus on sales and service, rather than managing IT-related issues because of the cloud. Sharon remarked that “One of the benefits of Applied Relay in the cloud is the automatic updates.” They are usually late at night which is great because there’s no interruption to business.” Applied Cloud provides all maintenance and upgrades during off-business hours, minimising business disruption.
Applied Cloud provides advanced business continuity with operations recovery, backup encryption and data security. “Having Applied Relay in the cloud does really give peace of mind with having information being backed up regularly in case of disaster,” Sharon highlighted. Staff can always rest easy that business information is safe with world-class security from Applied data centres that have a 99.95% uptime.
Applied has brought Contessa into the digital future with the cloud. Staff can service customers easily and quicker, and customers can be serviced when and where they prefer. The cloud is now a catalyst for the broker to further improve business performance and enhance its customer service strategy.
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