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Applied Cloud brings Contessa into the digital future

Being an underwriting agency with multiple locations, Contessa Limited needed to be able to access business and client information anytime, anywhere. They chose Applied Cloud to run the business and provide ease of doing business when servicing their wholesale broker customers.

"Applied Underwriter in the cloud has tremendous benefits for us. We have offices in two different countries and we can access the same documents and the same clients regardless of where you are."

Sharon Slack

Underwriter,
Contessa Limited

Challenge

Digital technology has enabled the world to work anytime, anywhere. With multiple locations and consumer demand for 24/7 service, it became critical for Contessa Limited to find a cloud solution.

Solution

Contessa decided to host its broker management system on Applied Cloud, the only purpose-built cloud platform for the insurance industry. Applied Cloud provides the flexibility and scalability to enable enhanced business continuity protection and increased mobile access to business information to drive business growth.

Result

Now hosting their broker management system in the cloud, Contessa reaps the benefits of being able to work anytime, anywhere. “Having 24/7 access allows us to work from home or at client sites,” affirmed Sharon Slack, underwriter, Contessa Limited. “We don’t have to go to a filing system to have it all there. It’s just at a touch of the finger either through a computer or tablet.” Customers expect to be serviced whenever and however they want, and staff is now able to pull client and policy information immediately so they can deliver superior service.

Staff at Contessa can always focus on sales and servicing, rather than managing IT-related issues because of the cloud. Sharon remarked that “One of the benefits of Applied Underwriter in the cloud is the automatic updates.” They are usually late at night which is great because there’s no interruption to business.” Applied Cloud provides all maintenance and upgrades during off-business hours, minimising business disruption.

Applied Cloud provides advanced business continuity with operations recovery, backup encryption and data security. “Having Applied Underwriter in the cloud does really give peace of mind with having information being backed up regularly in case of disaster,” Sharon highlighted. Staff can always rest easy that business information is safe with world-class security from Applied data centres that have a 99.95% uptime.

Applied has brought Contessa into the digital future with the cloud. Staff can service customers easily and quicker, and customers can be serviced when and where they prefer. The cloud is now a catalyst for the broker to further improve business performance and enhance their customer service strategy.

About Contessa Limited

Contessa Limited is an independently-owned underwriting agency, providing a unique channel for UK and Irish business between a select number of well-established and supportive brokers and a carefully chosen panel of insurers.

Contessa Limited Logo

Company Snapshot

Headquarters: London, UK
Founded in 2003

Software Leveraged

Applied Cloud

Applied Underwriter

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