Resources & Insights


Multichannel Engagement

Blogs & Articles

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Making Insurance Agencies’ Priorities a Reality – A Look into Accenture’s IA Survey

The division between agencies and carriers is growing: independent agencies are working to increase competitiveness when it comes to their relationships with carriers. Here, Michael Howe, senior...

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Ebooks & Guides

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Guide to Creating a Quality Customer Experience

A successful customer experience involves responding to and anticipating customer needs to ultimately earn trust and loyalty. Today, digital technologies such as online self-service and mobile provide...

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Guide to Understanding Multichannel Engagement

Insurance agencies can no longer rely on connecting with consumers through the traditional methods of yesterday. Today's consumers demand and expect instant access to information anytime, anywhere....

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Deliver a Multichannel Client Experience

Multichannel customer engagement is meeting the insured consumer’s demand for flexible and easy access to your agency staff, information about your products and services, information about their...

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Drive Brand Awareness with Digital Marketing

To be heard, agencies today must find new and unique ways to connect with customers in a digital world. View this presentation to learn about the rise...

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Mobility for Producers: Improving Productivity in the Field

Beyond incorporating mobile into their strategy, independent agents must also enable their producers to engage customers and prospects in conversations across various emerging media channels. Wondering how...

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Agents of the Future: Adapting to a More Technology-Driven Marketplace

Today, an independent agency must be able to support customers and prospects with a strong multichannel presence and provide agents with the right tools to do business....

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White Papers & Research

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Multichannel Engagement

Equipped with smart phones and online capabilities that provide instant access to information, consumers have developed new expectations for how they will interact with businesses. Increasingly, they...

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