For Agents

Applied CSR24

Deliver a more connected 24/7 client experience.

Provide anytime, anywhere mobile customer service to increase client satisfaction, build client loyalty and deliver a more competitive business proposition. Deliver omnichannel customer service by giving your clients online and mobile access to the policy information they need through an online customer portal or mobile app that is custom branded to your agency. Applied CSR24® is the industry's first online customer self-service software that connects your customers to information in your management system, so you can service your customers when and how they want.

Key Benefits

Simple line icon of a headset with microphone

Improve customer retention and acquisition through self-service

Provide your customers with the freedom to interact with your business anytime, anywhere with access to insurance information, documents, online bill pay and messages at their convenience via online portal or mobile app.

Simple line icon of a smartphone with several applications buttons on the homescreen

Reduce time and cost to service accounts

Eliminate manual, paper-driven processes by delivering customer documentation via your online portal in seconds.

Simple line icon a folder and a stack of paper with an arrow pointing from the folder to the stack of paper and an arrow point from the stack of paper to the arrow

Automate premium certificate processing and management

Access the latest ACORD forms, view customized templates and utilize paperless delivery to process and print more certificates in less time.

Simple line icon of a headset with microphone

Improve customer retention and acquisition through self-service

Provide your customers with the freedom to interact with your business anytime, anywhere with access to insurance information, documents, online bill pay and messages at their convenience via online portal or mobile app.

Simple line icon of a smartphone with several applications buttons on the homescreen

Reduce time and cost to service accounts

Eliminate manual, paper-driven processes by delivering customer documentation via your online portal in seconds.

Simple line icon a folder and a stack of paper with an arrow pointing from the folder to the stack of paper and an arrow point from the stack of paper to the arrow

Automate premium certificate processing and management

Access the latest ACORD forms, view customized templates and utilize paperless delivery to process and print more certificates in less time.

Capabilities

24/7 call center

Ensure there is always someone available to answer questions, receive claims and request policy changes on behalf of clients at any time of the day.

Document management

Customize which documents and the order by which your customers view them for a more intuitive experience.

Claims management

Empower customers with the ability to initiate and track claims from the app, including sending image documentation of the event.

Policy management

Requests to add a vehicle to a policy can be initiated directly from the app, enabling agents to begin processing the request in real time.

Personalized customer app experience

Through Applied MobileInsured, offer unparalleled flexibility to personalize the mobile app experience for each individual customer to ensure a consistent user experience and access to information between app and portal.

Self-service portal analytics

Gain greater visibility into what portions of the self-service portal your insureds are accessing and using most so you can customize for optimized usability.

What's New

Simple line icon of messaging bubbles with lines inside.

Online chat

Enable clients to communicate with you in real time to obtain answers to policy-related questions, like policy, billing or claims details.


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Bill pay

View open items by invoice and pay the full amount due with one click. Additionally, provide insureds a visual warning to easily identify items that are past due.


Simple line icon of a smartphone with several applications buttons on the homescreen

User interface

Expanded search capabilities further extend user experience enhancements across the online portal.


Simple line icon of a clipboard holding a piece of paper with small clock at the bottom left

Claims history visibility

Enable clients to access information on new or old claims.


What's New

A screenshot showing CSR24's online chat functionality displayed on a tablet
Simple line icon of messaging bubbles with lines inside.

Online chat

Enable clients to communicate with you in real time to obtain answers to policy-related questions, like policy, billing or claims details.

A screenshot of CSR24's bill pay system displayed on a tablet
Simple line icon of two bills being pulled into a bar

Bill pay

View open items by invoice and pay the full amount due with one click. Additionally, provide insureds a visual warning to easily identify items that are past due.

A screenshot of CSR24's user interface displayed on a tablet
Simple line icon of a smartphone with several applications buttons on the homescreen

User interface

Expanded search capabilities further extend user experience enhancements across the online portal.

Screenshot of Applied CSR24 Dashboard
Simple line icon of a clipboard holding a piece of paper with small clock at the bottom left

Claims history visibility

Enable clients to access information on new or old claims.

Ready to Learn More?

Applied is ready to help you learn more about leveraging advanced insurance software and solutions to build a better insurance business.

Contact Us