Digital technology is rapidly changing the insurance industry. Fill out this questionnaire to find out how you compare as a digital agency, and discover new ways to gain a competitive advantage in the digital marketplace.
How Digital Are You?
A single management system enables you to standardize workflows and gain a single view of the business, providing the information and agility required to efficiently manage policy and benefits administration, insurer relationships, sales automation, and financial accounting processes across the entire business.
The average for agencies with similar revenue size is
Technology is changing the way we live and work. We are experiencing a more connected life in a more connected world. These connected experiences are impacting insurance consumers’ expectations. To meet these expectations, our industry must deliver a connected experience between all participants in the insurance ecosystem, which requires adopting and leveraging modern technologies.
Answer the questions below to get your agency’s digital score, and see how it compares with the national average.
The average for agencies with similar employee count is
Time to take steps to becoming a digital agency. In order for businesses to experience success and deliver on the promise of insurance – to safeguard and protect what matters most in people’s lives – it is vital to use digital technology to ensure your agency will be there when your customers need you most. Here are the technologies you can implement to drive success today, tomorrow and in the years ahead:
Your business needs a data analytics tool that can visually distill information into easy-to-understand dashboards that provide immediate, actionable business insights. With more insights into client policy details, preferences and geography, you can focus on the most profitable growth areas, build stronger insurer relationships and deliver a higher level of customer service.
By leveraging software that is accessible anytime, anywhere and backed up by redundancies, your business is always available to customers – even during a disastrous event that could have completely disrupted operations. By eliminating the time and expense managing IT systems, more of your staff’s time can be spent selling insurance and servicing customers.
Your agency must work in tandem with insurer partners to ensure the best coverage and service. Through increased connectivity, you have greater access to markets and automated servicing, providing instant access to the latest client information – from quotes to policy details to claims management – at a moment’s notice and when clients need them most.
When your staff have remote access to information and tools within the management system, they can quickly respond to client and prospect service and sales requests. By providing 24/7 self-service options to clients and prospects via mobile applications and web portals, you can effectively meet the omnichannel service that your consumers have come to expect.
Which of the following capabilities are you leveraging in your management system?
Check all that apply.
What is the size of your agency? (revenue)*
Does your organization use an agency management system?*
Do you offer eSignature functionality to your clients?*
Approximately how many total employees do you have?*
Is your software hosted in the cloud? (versus on-premises servers)*
Do you use a business intelligence tool to gain business insights from your agency management system data? (i.e. Access graphical reports to view performance metrics and KPI analysis over time)*
Does your organization receive Personal Lines download?*
Does your organization receive Commercial Lines download?*
Does your organization receive eDocs and Messages?*
Does your organization receive Claims download?*
Are you a registered user of IVANS Exchange?*
Does your organization use IVANS Real-Time?*
Does your agency have a cloud-based client self-service portal?*
Does your organization provide a mobile app to your clients?*
Can your staff interact with your management system outside the office via their mobile device to review accounts, add prospects, etc.?*
Time to evaluate ways to becoming a digital agency. Though you’ve taken some steps to automate your business, the sections below without green check marks indicate additional capabilities you can implement to drive even more success today, tomorrow and in the years ahead:
Great job! You’ve taken some important steps to becoming a digital agency. The sections below without green check marks indicate capabilities you can implement to drive even more success today, tomorrow and in the years ahead:
Congratulations! Your agency is digital. You’ve automated your business to ensure your agency thrives today, tomorrow and in the years ahead. Continue to stay on top of the latest advancements and embrace emerging technologies to keep your business on track now and in the future.
Download the Digital Agency Report
Adopt a Foundational Management System
Move to the Cloud
Embrace Data Analytics
Leverage Insurer Connectivity