Case Studies

Servco Pacific Insurance drives rapid expansion with Applied

Servco Pacific Insurance, an independent insurance agency in Honolulu, HI, faced challenges when expanding to multiple offices. To save time and avoid duplication from multiple disparate systems, the agency migrated to a single management system with integration capabilities to fully automate and streamline the agency. Servco Pacific Insurance has since seen exponential growth and a significant increase in efficiency and productivity.

"Your agency can’t truly grow to its fullest without having the right tools."

Jacinda Elias

Servco Pacific Insurance


A few years ago, Servco Pacific Insurance decided to expand its Hawaii-based operations into Washington and Oregon. During this time of rapid growth, Servco Pacific began to see a disjointedness between how the regions ran their businesses. “The bigger the organization got, the more difficult it became to cohesively manage all of our offices and books of business,” said Jacinda Elias, Director of Operations and Senior Vice President, Servco Pacific Insurance.”

Servco Pacific Insurance also struggled with the time-consuming and often duplicative tasks involved in running a multi-office agency. “When you’re working in two different systems, the duplication is tremendous and the time spent re-keying data is truly wasteful,” said Elias. Servco Pacific Insurance needed a single management system that would bring all operations and books of businesses into a central location.


As the agency began to focus on growth through mergers and acquisitions, it became critical to have a system that was able to seamlessly integrate newly acquired businesses and to house all data in a single system. Servco Pacific Insurance chose to migrate to Applied Epic, the fastest-growing cloud-based agency management system in the world.

Applied Epic provides Servco Pacific Insurance a single, open application with integrated capabilities to efficiently manage customer relationships, policy and benefits administration, sales automation, and financial accounting processes more efficiently. “It enabled us to bring all of our data into one platform,” said Elias, “It became obvious through our discussions that Applied Epic would be a tremendous benefit to the agency.” 

For its agency staff and clients, Servco Pacific Insurance also utilizes Applied CSR24, the leading cloud-based insurance client self-service software. Applied CSR24 provides clients 24/7 access to insurance information, and staff at Servco Pacific gain access to certificate of insurance processing to save time.

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Moving to Applied Epic has enabled Servco Pacific Insurance to bring all seven offices into one system. “Applied Epic has helped us put everybody across seven offices on a much more consistent workflow than we ever had before,” said Elias. “You can actually be in one system with access to all documents, client data and certificates in the same place.” A large amount of time and keystrokes are saved by having all of the information in one system. 

Servco Pacific Insurance’s retention rate is at an all-time high of 97 percent, and executives are confident it will continue to steadily climb with higher client satisfaction from the use of Applied CSR24. Staff are also experiencing significant time savings when processing certificates of insurance for customers. “Applied CSR24 has become an electronic method for the staff to easily put it in the hands of the client,” said Elias. “They no longer have to spend time on manual processes; they can now focus on the business, and its continued growth.” With the use of Applied technology, Servco Pacific Insurance has doubled its revenue in the past five years and fully expect this trend to continue.

About Servco Pacific Insurance

Servco Pacific Insurance, an independent insurance agency, has been recognized as one of Puget’s Sound Business Journal’s top 100 Fastest-Growing Privately-Held Companies, Hawaii Business’ Top 250 Companies in Hawaii based on gross sales, and Best Places to Work in 2014 by Hawaii Business Mag

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Company Snapshot

Honolulu, HI
Offices in 4 states
136 employees

Software Leveraged

Applied CSR24

Applied Epic

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