My Applied Experience

I am new to Applied Epic & IVANS and the rep I worked with followed through 100%. She provided excellent customer service and did a fantastic job. She went above and beyond in our phone call to make sure my issue was fixed properly and even stayed on the phone with me to make sure that I had no other issues. At the end of the call she offered her email and told me I could reach out to her if this issue comes up again in the next few days. ^

I was having issues yesterday with our daily downloads/commission statements and had no clue as to how to fix. I have zero knowledge when it comes to the IT side of our operating systems and Austin was very patient with me, very helpful with the questions I had and VERY knowledgeable with my needs. He spoke in terms that I understood and was able to help me navigate to the places within the system to correct the issues I was having. He even followed up with me today to confirm some things and to make sure that I was able to access the items that I was having trouble with. I feel he is a strong asset to your department and made my experience go from aggravation to a feeling of accomplishment! THAT is how Customer Service should be. Thank you again Austin for all you have done and I will be keeping your contact information for any future problems that I may have. ^

I very much appreciate the client care that Kevin has provided to me and our agency. I can honestly say that Kevin is the most responsive support technician that I have ever worked with! Our agency has worked with Applied Systems since 1995. I first connected with Kevin several months ago when he took a general support call from me, and I have been fortunate enough to have gotten Kevin on the answering side of my calls on several occasions since then. Kevin listens to the need, is interactive and willing to work through a support need. Kevin is one of the best in your organization and I wanted to make sure that one of your long time users let you know! ^