My Applied Experience

I wanted to take a brief moment to share some good news with you. Samantha B. has been an absolute pleasure to work with! She continues to impress me with her knowledge and customer service skills. She is always available to speak to me, always very courteous, and probably most important, she is very patient with me. She then goes out of her way to follow up and make sure that everything was handled properly. It’s people like that who make me confident and more than willing to recommend others to partner with Applied. You have a great one in Samantha! ^

Just wanted to drop you a note to let you know what a pleasant experience I had chatting with Janet yesterday on an Applied CSR24 issue. Chat can be kind of dry, but Janet’s personality shines! She is upbeat and pleasant and stands out from among all other chat sessions I’ve ever had with Applied Support (although all have been great). She followed up with email and gave me a wealth of information, going above and beyond to be helpful. Janet is a wonderful asset to your support team! ^

I have been with applied systems for 19 years and overall I receive very good support. However from time to time I find myself facing challenging accounting issues that I create by not properly entering things and I have for several years reached out to Kathy B. and she is absolutely incredible at her job. What is most impressive is that she actually takes the time to explain what I am doing wrong and her knowledge of the Applied software in simply incomprehensible to me; she knows every single drop down box, section to enter off the top of her head. I know she has worked with Applied for many years but I had to just send you a note that she is truly a remarkable person and employee. ^

Nicole was cheerful, kind and very knowledgeable about my question which was importing contacts so I could send an email blast out to our clients. Not only was she helpful on this matter, after I emailed her with another question along the same lines she promptly called me and went the extra step to obtain the information I needed! I am very grateful to her for all of her assistance. Kudos to Nicole! ^

Sonja is simply the best. I have worked with Customer Support from a variety of businesses over many, many years and what separates Sonja from most are her listening skills and courtesy. She is so patient, not to mention very knowledgeable. ^