My Applied Experience

I just wanted to drop a note to let you know how extraordinarily helpful Micheal was for me and our agency the last few weeks. We had a letter that was sent out last Friday to all of our clients who have active policies. This was no small project, as it involved not just configuring several nested IF statements to pull in employee contact information, but it started with having to run a script on our whole database to add a servicing role to our account detail screens. I would normally do most of the work on a project like this (with the exception of the script, obviously), but time did not allow for me to do so this time. Micheal did almost all of the work on the letter for us, and was making updates to it right up until the very last moment he was working last Thursday evening. I cannot thank him enough for his prompt responses and diligence in getting the letter correctly configured for us so we could get the letter sent out. He was extremely patient, professional, and knowledgeable, and I could not have done this without his help. He is a very valuable employee for Applied Systems. ^

I wanted to write you to let you know how happy and impressed I was with Nicole’s assistance yesterday. Although we could not figure out why 2 policies were not showing on a book of business report I had run and I was just going to hand write them in, Nicole did not give up! A couple hours later I received an email from Nicole after she had more time to review the criteria I was using and determined the reason the 2 policies were not on the report. Very impressive and made me feel quite special as a customer because I knew she did not just hang up and forget about my call. During whatever spare time she found, she was able to review the criteria, the policies and figure out the problem. I was pleasantly surprised when I received her email later in the day. Nicole is a prime example of true customer service, caring not only to assist the client to their satisfaction by the end of the call, but to go above and beyond to get the exact reason for the problem and getting back to me so that I could run the report in full. All too often supervisors and managers hear of problems with services rendered. I feel it is even MORE important to let you know when exceptional service is given because these are the people that will continue to make clients happy and they are the representatives we, as clients, want to speak to. ^

I am new to Applied Epic & IVANS and the rep I worked with followed through 100%. She provided excellent customer service and did a fantastic job. She went above and beyond in our phone call to make sure my issue was fixed properly and even stayed on the phone with me to make sure that I had no other issues. At the end of the call she offered her email and told me I could reach out to her if this issue comes up again in the next few days. ^