My Applied Experience

I am new to Applied Epic & IVANS and the rep I worked with followed through 100%. She provided excellent customer service and did a fantastic job. She went above and beyond in our phone call to make sure my issue was fixed properly and even stayed on the phone with me to make sure that I had no other issues. At the end of the call she offered her email and told me I could reach out to her if this issue comes up again in the next few days. ^

Sonja is simply the best. I have worked with Customer Support from a variety of businesses over many, many years and what separates Sonja from most are her listening skills and courtesy. She is so patient, not to mention very knowledgeable. ^

I had a great conversation with both Barb and Sam! They were both so helpful! I started out with Sam; he provided me with prompt updates and made me feel like my issue wasn't just SITTING THERE on his desktop! It was great! I really appreciated that! He then transferred my first custom form issue over to Barb. She was able to clear the error and take me back to right before I received the error on my custom form. I'm so grateful that she was able to fix it!!! I had a great experience working with both of these representatives! ^

I wanted to take a brief moment to share some good news with you. Samantha B. has been an absolute pleasure to work with! She continues to impress me with her knowledge and customer service skills. She is always available to speak to me, always very courteous, and probably most important, she is very patient with me. She then goes out of her way to follow up and make sure that everything was handled properly. It’s people like that who make me confident and more than willing to recommend others to partner with Applied. You have a great one in Samantha! ^

Elizabeth was extremely helpful. She not only solved my problem, but provided tips to ensure that it didn't occur again and taught me a couple of things to allow me to better utilize the system, as well as offering follow up support if I needed it. ^