My Applied Experience

Just wanted to drop you a note to let you know what a pleasant experience I had chatting with Janet yesterday on an Applied CSR24 issue. Chat can be kind of dry, but Janet’s personality shines! She is upbeat and pleasant and stands out from among all other chat sessions I’ve ever had with Applied Support (although all have been great). She followed up with email and gave me a wealth of information, going above and beyond to be helpful. Janet is a wonderful asset to your support team! ^

We have just started transitioning to Real-Time for our agency and I really don’t think we would be able to move forward without the help from Lynne! She has been so helpful and believe me I ask her for help quite often. I wanted to let you know that Lynne rocks and it’s a pleasure working with her. ^

I just wanted to drop a note about the excellent service I recently received from Maurice. I was very impressed by his knowledge of the system and the manner in which he interacted with me. He is a true professional and treated me with respect while taking care of several issues I had with my reports. This is something that I needed quickly and he delivered way above anything I could have asked for. I know it is because of employees like Maurice that your company continues to grow. Thanks again for a great customer service experience. ^

When we first started with Applied Epic, we were naturally all pretty intimidated by the new system. Sandi really made a huge difference for our agency. Her warm, caring way of speaking and helping us understand the process was invaluable. She was so patient – even while asking her to “wait a minute while I screen print!” She is absolutely amazing. Her expertise in the subject matter and knowledge of Applied Epic can’t be matched. I have grown to really like our new system better than Sagitta now. Sandi has everything to do with that. ^