Applied Announces 24/7 Live Technical Support for North American Market

May 10, 2017

Introduction of industry’s only Follow-the-Sun customer support program extends Applied’s lead as the industry’s most highly rated customer support organization

Mississauga, ON – May 10, 2017 – Applied Systems today announced the North American launch of its Follow-the-Sun Support program, which provides Applied customers with 24/7 live technical support. This industry-first program will ensure Applied’s customers can always connect with a live support technician – anytime, anywhere – providing the industry’s highest level of customer support. Each and every support call will be serviced by an Applied employee located within one of Applied’s fifteen offices in the United States, Canada, United Kingdom or the Republic of Ireland.

Applied Systems is the leading international provider of insurance solutions for agencies, brokers and insurers. As the only provider in the industry to deliver 24/7 support, Applied is focused on providing customers the support and peace of mind required to run their business and support their clients when they need them most.  At no additional fee to customers, Applied’s team of experts from across its global offices will be at the ready to address customers’ needs around-the-clock.

“The insurance industry is becoming more global and connected, where agencies require anytime, anywhere service from their partners,” said Kris Hackney, executive vice president of Customer Experience, Applied Systems. “As the industry’s trusted technology partner, Applied’s ability to provide 24/7 support will ensure we are available when our customers need us so, in turn, they are there when their customers need them most.”                                                                                               

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About Applied Systems
Applied Systems is the leading global provider of cloud-based software that powers the business of insurance. Recognized as a pioneer in insurance automation and the innovation leader, Applied is the world’s largest provider of agency and brokerage management systems, serving customers throughout the United States, Canada, the Republic of Ireland, and the United Kingdom. By automating the insurance lifecycle, Applied’s people and products enable millions of people around the world to safeguard and protect what matters most.