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PayneWest Insurance Expands Digital Strategy with Customer Self-Service and Mobile Capabilities

April 25, 2017

Nationally ranked insurance agency enhances omnichannel communications strategy with Applied CSR24

University Park, IL – April 25, 2017 – Applied Systems today announced that PayneWest Insurance launched Applied CSR24, the leading cloud-based client self- service software, as a part of their digital transformation strategy. PayneWest Insurance will deliver anytime, anywhere omnichannel service options, including a branded customer self-service portal and mobile application with Applied CSR24.  

“PayneWest Insurance remains steadfastly committed to enhancing its digital transformation strategy through leading-edge technologies from Applied,” said Lisa Fordham, director of IT, PayneWest Insurance. “Applied CSR24 furthers this commitment by enabling us to provide our customers with instant access to important insurance information – when and where they want it.”

Applied CSR24 enables agencies to meet today’s insurance consumer demand for anywhere, anytime access to information by providing 24/7 access to insurance policy information, claims filing and processing, premium payments and insurance documents through a cloud-based custom-branded client portal and mobile application via Applied MobileInsured. Applied CSR24 seamlessly integrates with agency management systems, reducing manual administrative tasks and allowing agents to devote more time to serving customers and securing new business. By providing greater flexibility and servicing options, agencies can increase client satisfaction, build client loyalty, and deliver a more competitive business proposition.

“Today’s insurance consumer's demand for 24/7 service is at an all-time high,” said Michael Howe, senior vice president of Product Management, Applied Systems. “Self-service and mobile technologies from Applied enable PayneWest to expand its digital strategy and transform customer service into a true omnichannel experience.”

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About Applied Systems
Applied Systems is the leading global provider of cloud-based software that powers the business of insurance. Recognized as a pioneer in insurance automation and the innovation leader, Applied is the world’s largest provider of agency and brokerage management systems, serving customers throughout the United States, Canada, the Republic of Ireland, and the United Kingdom. By automating the insurance lifecycle, Applied’s people and products enable millions of people around the world to safeguard and protect what matters most.

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