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RH Insurance Delivers Digital Customer Experience with Applied Technology

November 25, 2021

Start-up brokerage leverages digital technology to create a seamless customer experience

Mississauga, ON – November 25, 2021 – Applied Systems® today announced that RH Insurance has selected Applied Digital Brokerage software to drive digital transformation in their business and customer service models. Using Applied Epic as the foundation to their digital strategy, the brokerage will integrate online customer service portal and mobile app technology to deliver insureds 24/7 access to the most up-to-date insurance information and provide other servicing options to meet the digital demands of today’s consumers.

“RH Insurance has always been focused on creating a very personal, connected experience for our customers throughout the entire insurance journey,” said Matt Hands, director of insurance, RH Insurance. “Applied’s Digital Brokerage customer service tools will enable us to elevate that experience with new modern technologies and allow our customers to connect to our business – no matter the time or day.”

Applied’s Digital Brokerage offering consists of a foundational management system, customer self-service technology, and insurer connectivity, all hosted in the cloud. Applied technology enables brokerages to eliminate duplicative work and create higher-value business transactions to deliver superior customer experiences throughout the entire insurance lifecycle. Digital brokerages operate more efficiently, improve customer service, and accelerate growth and profitability across all lines of business.

“New brokerages have the opportunity to build their business and technology strategies from the ground up, including digital customer service models,” said Steve Whitelaw, vice president & general manager, Applied Systems. “Applied’s Digital Brokerage software will enable RH Insurance to create a connected customer experience that will allow their team to focus on new growth and sales opportunities, while differentiating their business with round-the-clock access to the latest policy information.”


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About Applied Systems
Applied Systems is the leading global provider of cloud-based software that powers the business of insurance. Recognized as a pioneer in insurance automation and the innovation leader, Applied is the world’s largest provider of agency and brokerage management systems, serving customers throughout the United States, Canada, the Republic of Ireland, and the United Kingdom. By automating the insurance lifecycle, Applied’s people and products enable millions of people around the world to safeguard and protect what matters most.

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