Sahouri Insurance Agency Partners with Applied for Growth
April 26, 2022
Family-owned insurance brokerage selects Applied Digital Agency technology to create a seamless customer experience
UNIVERSITY PARK, Ill. – April 26, 2022 – Applied Systems® today announced that Sahouri Insurance Agency has selected Applied Digital Agency software to digitally transform their business and customer service models. This move comes as a result of Sahouri’s assessments of market demands, which resulted in subsequent improvements in its consulting and technology capabilities to meet the growing needs of customers.
To improve on said capabilities, Sahouri Insurance is leveraging Applied Epic as the foundation of their digital strategy, which will automate standard servicing workflows and gain a single view of the customer throughout the customer journey. The agency will also seamlessly integrate customer-facing tools allowing them to deliver the digital experiences that today’s insurance consumers expect from their agents. The digital transformation allows Sahouri Insurance to maximize the output of technology without sacrificing the personal touch that its advocates provide.
“Our vision is to restore efficiency and transparency for the middle market through the integration of insurance services, in addition to the utilization of technology and data to empower our clients with their decision-making process,” said Michael Sahouri, chief executive officer, Sahouri Insurance Agency. “Applied Digital Agency provides us with a single platform to automate customer lifecycle management, relieving manual administrative burdens so our team can reinvest their energy in consulting our clients.”
Applied’s Digital Agency solution consists of a foundational management system, online customer self-service and mobile technology, commercial lines application digitization and automation, and insurer connectivity, all hosted in the cloud. The fully integrated solution enables agencies to create higher-value business transactions and deliver superior customer experiences throughout the entire insurance lifecycle. By leveraging integrated applications that enable agencies to manage their entire business and eliminate duplicative work typically caused by multiple, disparate systems, digital agencies operate more efficiently, improve customer service, and accelerate growth and profitability across all lines of business.
“More change has occurred in the industry in the past year than in the previous several years combined, and the opportunity of what technology can provide an agency to succeed is now front and center,” said Rich Belanger, chief technology officer, Applied Systems. “Applied’s Digital Agency software will allow Sahouri Insurance Agency to deliver the automation and connectivity needed to give their advocates the freedom to focus on providing a personalized customer service that will improve the agency’s bottom line and enhance the client experience.”
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About Applied Systems
Applied Systems is the leading global provider of cloud-based software that powers the business of insurance. Recognized as a pioneer in insurance automation and the innovation leader, Applied is the world’s largest provider of agency and brokerage management systems, serving customers throughout the United States, Canada, the Republic of Ireland, and the United Kingdom. By automating the insurance lifecycle, Applied’s people and products enable millions of people around the world to safeguard and protect what matters most.