TDIC Insurance Solutions Partners with Applied to Elevate Customer Service
March 28, 2023
Independent, dentist-centric agency selects Applied Digital Agency to automate manual processes and provide an enhanced customer experience
University Park, IL. – March 28, 2023 - Applied Systems® today announced that TDIC Insurance Solutions, a subsidiary of the California Dental Association, has selected Applied Digital Agency software to digitally transform their business and customer service models. The agency will leverage a modern platform to maintain a single view of the customer for sales and marketing to act upon and servicing to provide a more personalized, customer experience.
“As an agency that serves only dentists, we know the profession and have a unique ability to ensure dentists have access to and are considering the coverages they need at every stage and in every type of practice,” said Jack McKinney, Vice President, Sales and Service, TDIC Insurance Solutions. “Making today easier and tomorrow better is at the core of our customer experience philosophy. To deliver on that, it is important that we empower our knowledgeable agent team with the right technology. Applied Digital Agency will allow us to automate and simplify the most frequently used workflows which will give our staff the time to focus on the attentive service and responsive solutions our insureds expect.”
Applied’s Digital Agency solution consists of a foundational management system, online customer self-service and mobile technology, commercial lines application digitization and automation, and insurer connectivity, all hosted in the cloud. The fully integrated solution enables agencies to create higher-value business transactions and deliver superior customer experiences throughout the entire insurance lifecycle. By leveraging integrated applications that enable agencies to manage their entire business and eliminate duplicative work typically caused by multiple, disparate systems, digital agencies operate more efficiently, improve customer service, and accelerate growth and profitability across all lines of business.
“As the insurance industry continues to evolve and technology changes the way business is done, consumers are choosing their service providers based on their ability to deliver more intuitive and personalized online policy servicing and claims management processes,” said Anupam Gupta, Chief Product Officer, Applied Systems. “Applied’s Digital Agency solution will enable TDIC Insurance Solutions to simplify their business processes and create greater policy management efficiencies that allow their team to focus on providing the customer experience their clients need and the intuitive user experience they expect.
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About Applied Systems
Applied Systems is the leading global provider of cloud-based software that powers the business of insurance. Recognized as a pioneer in insurance automation and the innovation leader, Applied is the world’s largest provider of agency and brokerage management systems, serving customers throughout the United States, Canada, the Republic of Ireland, and the United Kingdom. By automating the insurance lifecycle, Applied’s people and products enable millions of people around the world to safeguard and protect what matters.