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White Papers & Research

Applied Digital Agency Inaugural Report
2016 Applied Digital Agency Inaugural Report

New digital technologies and shifting consumer preferences have rapidly changed the insurance industry. In the 2016 Applied Digital Agency Inaugural Report, Applied gathered agency responses to key...

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The Future of Insurance: Bye-Bye Boomers, Hello Digital Natives

New trends are emerging within the insurance industry as generational shifts and evolving technology change customer expectations. Millennials and the younger Generation Z are having a drastic...

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Adaptability: The Insurance Customer Experience Imperative in an Online Digital Mobile Society

Customer experience (CX) is all the rage. You can’t click to an insurance industry news site or general interest news site, or even pick up an insurance...

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Multichannel Engagement

Equipped with smart phones and online capabilities that provide instant access to information, consumers have developed new expectations for how they will interact with businesses. Increasingly, they...

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Business Intelligence

As the industry transforms from a product-oriented to a customer-oriented business model, agencies and brokerages need deeper insights into customers, prospects, carriers and internal operations to stay...

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Disaster Preparedness Practices Among Independent Insurance Agents

Find out the state of disaster preparedness among your peers. This survey, conducted by Applied Systems, provides valuable insight to insurance agencies that are considering starting or...

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Business Continuity Planning

In today’s volatile global environment, it’s more important than ever for organizations to develop a business continuity plan (BCP). From political and economic uncertainty to the increased...

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Agents and the Digital Future

Many insurance customers value their relationships with agents, but loyalty can be fleeting in a changing insurance market. The trend of consumers conducting more business online underscores...

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Real Time Rating

Fed up with the war on keystrokes? Independent agencies finally have an answer to their prayers — real-time rating systems provide a number of newfound luxuries.

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