Two men and a woman in business clothes sitting at a desk looking at a tablet.

Dyste Williams drives growth through connectivity

Dyste Williams Insurance, a family-owned agency, has seen tremendous growth since its third-generation president, Ted Dyste acquired the business, which required advanced technology to seamlessly expand and integrate new books of business. Applied technology enables Dyste Williams Insurance to successfully maximize growth and connectivity.

"While we have experience in small group insurance, we are acquiring a block of business that is large group insurance. With the tools provided by Applied Epic, we are confident that we will have the software to support the new acquisition."

Ted Dyste

President

Dyste Williams Insurance

Challenge

Since Ted Dyste acquired Dyste Williams Insurance in 1992, the agency has grown every year. As Dyste Williams grew, it began to branch out into new blocks of business. “Right now we are in the process of acquiring another business that is solely group insurance,” said Dyste. “While we have experience in small group insurance, we are acquiring a block of business that is large group insurance.” Because of this rapid growth, the agency needed technology that enabled it to easily scale and integrate new business seamlessly.

Staff also needed mobility, in order to assist clients away from the office. “Being able to be at home or out of the office and access our data is really important to me,” said Dyste. “Very recently, we had a client who had a loss at their property and I wasn’t in the office at the time,” said Dyste. In order to satisfy the demand of its clients, Dyste Williams also required anytime, anywhere technology.

Solution

Dyste Williams Insurance leverages Applied Epic, the fastest-growing agency management system to manage the business, as well as give an entire view of the customer across lines of business. The agency also utilizes Applied CSR24, the leading cloud-based client self-service software, and Applied Mobile, the first agent mobile application, to enable staff to manage important client information anytime, anywhere.

Watch the full story

Result

The highly-scalable architecture of Applied Epic provides Dyste Williams the flexibility and resources to quickly expand and integrate newly acquired businesses seamlessly. “With the tools provided by Applied Epic, we are confident that we will have the software to support the new acquisition,” said Dyste. Applied Epic’s single view into customers and business operations, as well as standardized data and workflows, enable the staff at Dyste Williams to quickly add new customers, lines of business and locations.

Applied CSR24 and Applied Mobile enable the Dyste Williams staff to work from home, they can also service clients while out in the field. “I was able to obtain the information that I needed to deliver service to a client in need. The customer was overjoyed because we could perform on the spot. So having that connectivity is critically important.”

Dyste Williams chose to partner with Applied because of the continued commitment to innovation and service to clients. Since 1992, the agency has had consistent growth due to connectivity through digital technology. Dyste continually looks to Applied to provide the software and services needed to achieve profitable results.

Dyste Williams Insurance

Dyste Williams is a family-owned agency, established in 1934. Now owned by third-generation president, Ted Dyste, the organization has continued to grow and thrive prompting the move to Applied technology.

Company Snapshot

Headquarters: Minneapolis, MN
23 employees
43% commercial lines/42% personal lines/15% benefits

Software Leveraged

Applied CSR24

Applied Epic

Applied Mobile