Applied CSR24 Benefits
Deliver convenient online customer self-service
Provide your customers a portal for anytime, anywhere access to insurance information. Give them the freedom to view policy information and associated documents, request changes, submit/review claims, make premium payments, and issue insurance forms, such as auto ID cards and certificates of insurance, at their convenience.
Offer an agency-branded mobile app
Extend your online client self-service offering via a native, branded mobile application for iOS and Android smartphone devices. Available at the tap of an icon, your clients have quicker, more convenient access to insurance information while on the go.
Take advantage of around-the-clock call center availability
Provide 24/7 telephone servicing to clients without the expense of around-the-clock staffing. Using your online portal, Applied CSR24 operators can answer questions, receive claims and request policy changes on behalf of clients at any time of the day.
Automate premium certificate processing and management
Automate certificate of insurance processing (COI), management and distribution for significant time and cost savings. Access the latest ACORD forms and leverage customized templates and paperless delivery to process and print more certificates in less time; ensure data integrity; and increase efficiency and customer service.