Champions of Every Customer Moment
Applied’s CX pros turn customer goals into measurable outcomes, fast. Our teammates act as true partners, removing friction, uncovering smarter workflows, and driving growth across every book of business.
AI-powered tools handle the manual lifting, surfacing answers instantly and streamlining routine work so teammates can focus on what matters most. At Applied, you are empowered to lead with experience, not scripts, helping agencies, carriers, and MGAs get more value from their technology and deliver an experience that keeps customers moving forward and ahead of the curve.
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9.7
out of 10 C-SAT scores
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7+
years average teammate tenure
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120+
teammates promoted annually
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40+
years of implementation expertise
How We Deliver Across the Customer Journey
Customer Experience at Applied is structured to support the full customer lifecycle, with teams working together to create a seamless and consistent experience from onboarding through long-term growth.
Support delivers fast, reliable resolution that keeps customers moving forward
Services lead implementations that set customers up for long-term success
Cloud teams, uniquely part of the CX organization, ensures performance, stability, and scalability across environments
Customer Success and Education drive adoption, confidence, and continued growth
Meet the People Behind the Experience
Get to know the team members who bring Customer Experience to life every day and make a meaningful impact for our customers.
Backed to Deliver
Innovation in Customer Experience is hands-on and continuous. Leveraging AI and next-level tools, our teams turn ideas into practical solutions in minutes, not months, without sacrificing quality or customer trust.
You are encouraged to test ideas, share what you are hearing from customers, and apply new approaches with intention. Teams measure what works, refine what does not, and continuously raise the bar for how CX is delivered.
Learning is part of the rhythm of the team. Support teammates begin with a 12-week onboarding program that builds real-world confidence quickly, and Services teammates take part in quarterly learning days to stay sharp and expand their expertise. Our teammates have the space to strengthen skills, share insights, and build lasting expertise that grows confidence and careers.
Customer Experience is at the center of the action, collaborating with Product, Engineering, UX, Sales, Marketing, and Education to share insights, surface trends, and shape future enhancements. Your unique customer perspective helps ensure solutions are not only innovative, but intuitive, reliable, and ready for real-world use.
Customer Success Fueling Career Wins
Our ecosystem spans a broad range of capabilities and users across the insurtech landscape, creating ongoing opportunities to expand skill sets and deepen industry knowledge. Whether guiding a complex implementation or helping an agency adopt new ways of working, your work translates directly into better outcomes for customers.
As part of a fast-moving, technology-driven environment, you build a reputation for delivering results and creating meaningful impact through every interaction.
