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Applied and Aviva Canada join forces to support brokers' digital transformation

October 10, 2018

Partnership to expand brokerages’ mobile strategy and enable broker-branded customer service

Mississauga, ON – October 10, 2018 – Applied Systems® and Aviva Canada announced today a partnership to drive the adoption of digital technology across the independent brokerage channel.

As part of this partnership, Aviva Canada’s brokerage partners will be supported in the adoption of Applied’s mobility solutions, including Applied CSR24® and Applied MobileInsured®, to enable a brokerage branded connected consumer experience, providing anytime, anywhere access to insurance information.

“Aviva Canada is keenly focused on providing innovative solutions to advance digital technology adoption and strengthen the broker channel,” said Paul Fletcher, Senior Vice President, Distribution at Aviva Canada. “We are excited to partner with Applied to enable brokerages to provide the online experience that today’s tech-savvy insurance consumer demands.”

Applied CSR24, the leading cloud-based client self-service software, enables brokerages to provide customers with 24/7 access to policy information and documents. This includes pink cards, claims filing, processing and premium payments through a mobile application, Applied MobileInsured and an online brokerage-branded client portal, Applied CSR24. Both seamlessly integrate with Applied Epic and Applied TAM reducing manual administrative tasks and allowing brokers to devote more time to serving customers and securing new business. By providing greater flexibility and mobile servicing options, brokerages can increase client satisfaction, build client loyalty and deliver a more competitive business proposition.

“As the insurance industry enters the digital age, brokerages must provide the connectivity today’s consumer expects,” said Jeff Purdy, senior vice president of International Operations, Applied Systems. “To further extend our support of our digital brokerage vision and broader industry initiatives, Applied is pleased to continue its collaboration with Aviva to enable our joint brokerage partners to provide the anytime, anywhere service to consumers throughout the insurance lifecycle.”                                                                                            

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About Applied Systems
Applied Systems is the leading global provider of cloud-based software that powers the business of insurance. Recognized as a pioneer in insurance automation and the innovation leader, Applied is the world’s largest provider of agency and brokerage management systems, serving customers throughout the United States, Canada, the Republic of Ireland, and the United Kingdom. By automating the insurance lifecycle, Applied’s people and products enable millions of people around the world to safeguard and protect what matters most.

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