My Applied Experience

Brenda Dolliver had a great "how can I help you" attitude. I reported the problem on the Thursday the 31st (of course a holiday weekend ahead) and I received call back Monday afternoon. I was very satisfied with that! Although Brenda had to reach out to co-workers for assistance in resolving my problem, she did it with that same great attitude and apologized for the delay. Problem was resolved in about 25 minutes which was totally acceptable to get my month-end/year-end straightened out. Kudos to Brenda. She was a complete joy to work with! ^

I am always blown away with the exceptional customer service that I receive with Applied Epic but today was even more so. They were so helpful, cheerful, kind and efficient. Customer service is so important in our industry and Applied has the BEST. Thank you for making my job easier to the support rep that's so happy on Monday mornings! ^

Applied does it right the first time. Sonja is simply the best. I have worked with Customer Support from a variety of businesses over many, many years and what separates Sonja from most are her listening skills and courtesy. She is the most patient, knowledgeable and professional support individual that I have worked with. She also has excellent teaching skills and is a valuable asset to the Applied family. ^