My Applied Experience

I wanted to take a moment out of my busy day, and I really mean that, to commend Alisha for the support she provided on an issue we are facing when we have to reassign branch codes. I needed to find a solution to this time-consuming project and Alisha didn’t just brush me off, but took the time to research this with other team members in an effort to find a solution for me! Therefore, I wanted to make sure I let you know how impressed I am by Alisha and feel she is a credit to the Applied corporation. We have many excellent people in our agency as well, and it is nice to hear from someone who views them as highly as we do, so I wanted to pass along my sentiments to her manager! Have a wonderful day and thanks for allowing me to express my gratitude to Alisha and the Applied EPIC/Applied team. ^

Just wanted to take a quick second to thank Emily for her help with the Applied DORIS update the other day. I had an issue on one of my work stations with the printer. It was the day after the update and I am sure Emily was swamped however she was exceedingly patient with me, took her time to explain what she was doing and didn't make me feel stupid for not knowing what she was talking about half the time. She also helped me with two other issues that I hadn't included in my Support Request. My job is insurance, I know just a little about computers and it makes my job so much easier when there are good service people out there helping! ^

Please accept my sincere compliments for your staff member, Nick. Nick is a consummate professional in every sense of the word. Our recent issue involved a fix for our re-name utility. Nick provided us a systemic analysis of our issue and laid out a plan to trouble shoot our problem. He was methodical and patient throughout the process. In the end, I was not surprised that his original diagnosis was spot on. He took the time to explain the repair process and he provided a solution to avoid potential future occurrences. Our agency is a long-time Applied Systems customer. One of the main reasons we continue our relationship with Applied is directly related to members of your knowledgeable support staff like Nick. We could not be more pleased with the level of support our agency receives from Applied Systems and in particular, Nick. ^

Everything is great this morning. Thank you so much Kenyana for all your help. You were very patient, understanding, kind, and very knowledgeable and we appreciate you helping us. YOU ARE THE BEST! ^

I am writing to you this morning to inform you of my appreciation of the superior customer service that I continually receive from one of your employees. Over the last several months, I have had the good fortune to connect with Sonja H. when in need of solutions, resolutions and direction in resolving Applied TAM accounting issues with our agency system. She is thoroughly knowledgeable, professional, positive, patient, and timely with her responses and service. I feel so confident in knowing that whatever issue arises, Sonja will be able to assist in getting it resolved to our satisfaction. She is truly an asset and is very deserving of being recognized for her outstanding service. ^