My Applied Experience

I wanted to take a moment out of my busy day, and I really mean that, to commend Alisha for the support she provided on an issue we are facing when we have to reassign branch codes. I needed to find a solution to this time-consuming project and Alisha didn’t just brush me off, but took the time to research this with other team members in an effort to find a solution for me! Therefore, I wanted to make sure I let you know how impressed I am by Alisha and feel she is a credit to the Applied corporation. We have many excellent people in our agency as well, and it is nice to hear from someone who views them as highly as we do, so I wanted to pass along my sentiments to her manager! Have a wonderful day and thanks for allowing me to express my gratitude to Alisha and the Applied EPIC/Applied team. ^

Please accept my sincere compliments for your staff member, Nick. Nick is a consummate professional in every sense of the word. Our recent issue involved a fix for our re-name utility. Nick provided us a systemic analysis of our issue and laid out a plan to trouble shoot our problem. He was methodical and patient throughout the process. In the end, I was not surprised that his original diagnosis was spot on. He took the time to explain the repair process and he provided a solution to avoid potential future occurrences. Our agency is a long-time Applied Systems customer. One of the main reasons we continue our relationship with Applied is directly related to members of your knowledgeable support staff like Nick. We could not be more pleased with the level of support our agency receives from Applied Systems and in particular, Nick. ^

Kathi is a great technician. I've worked with her multiple times from simple issues to serious ones and she's always been professional and knowledgeable and helps resolve the issue. I called the wrong department this time, and she gave me the info I needed to run a process that would fix my issue. Super service. ^