My Applied Experience

Please accept my sincere compliments for your staff member, Nick. Nick is a consummate professional in every sense of the word. Our recent issue involved a fix for our re-name utility. Nick provided us a systemic analysis of our issue and laid out a plan to trouble shoot our problem. He was methodical and patient throughout the process. In the end, I was not surprised that his original diagnosis was spot on. He took the time to explain the repair process and he provided a solution to avoid potential future occurrences. Our agency is a long-time Applied Systems customer. One of the main reasons we continue our relationship with Applied is directly related to members of your knowledgeable support staff like Nick. We could not be more pleased with the level of support our agency receives from Applied Systems and in particular, Nick. ^

Kathi is a great technician. I've worked with her multiple times from simple issues to serious ones and she's always been professional and knowledgeable and helps resolve the issue. I called the wrong department this time, and she gave me the info I needed to run a process that would fix my issue. Super service. ^

Just wanted to take a quick second to thank Emily for her help with the Applied DORIS update the other day. I had an issue on one of my work stations with the printer. It was the day after the update and I am sure Emily was swamped however she was exceedingly patient with me, took her time to explain what she was doing and didn't make me feel stupid for not knowing what she was talking about half the time. She also helped me with two other issues that I hadn't included in my Support Request. My job is insurance, I know just a little about computers and it makes my job so much easier when there are good service people out there helping! ^

I was most impressed with Paula's ability to think outside the box and willingness to help me troubleshoot, rather than just telling me what answers she has on file and insisting that it must be one of those things. She was able to help me isolate the root cause and help me come up with solutions to avoid it in the future. Very well done. ^

I just wanted to say what an excellent, knowledgeable and supportive expert Applied Systems has with Marsha. Marsha has been providing Applied Epic support to me in closing our year-end and balancing some accounts. Marsha patiently walked me through the steps to fix some accounts through journal entries, helped me balance the Premium Payables & Receivables and helped me close the year. The major accomplishment today is because of Marsha and her expertise. As you well know, implementing a new insurance software program is in itself a significant accomplishment, but we now can move into 2017 knowing that we have a better understanding of the Applied Epic reports and information to make good decisions. I highly recommend Marsha and I am grateful to her for what she helped me accomplish. ^