Customer Success

Ogilvy Insurance

Build a better customer experience

  • Ogilvy Logo

    Headquarters: Westmount, QC
    Employees: 50+
    Offices: 2

  • 1924


    Founded

  • 23


    Years as an Applied Customer

Internal demand for more efficiency and easier client communication

Senior leadership at Ogilvy Insurance wanted to implement a brokerage management system that brought all staff onto the same workflows, with standardized operating procedures. Ogilvy staff also wanted a better way to communicate with clients and personalized segmentation for marketing was very difficult.

Applied Epic is central to what we do. It’s important that we have the best system available for our needs, and we have that with Applied Epic.

Bruce Ogilvy

President

 

Applied Epic: Automation and customer service tools to drive growth

Ogilvy selected Applied Epic, the world’s fastest-growing cloud-based brokerage management system, to bring the business into the digital century and drive more growth. Applied Epic provided the brokerage with a single source for all client and prospect data and accessibility for each stakeholder within the brokerage. The brokerage also benefits from Applied Epic’s customer service tools to proactively service clients with renewals and other opportunities.

Explore Software Leveraged

  • Applied Epic

    Applied Epic

    Manage all lines of business across all locations and roles in a single application.

    Explore Solution
  • Applied Rating Services

    Applied Rating Services

    Instantly access comparative rate plans to enhance your value proposition.

    Explore Solution
  • Applied Cloud

    Applied Cloud

    Rely on the only cloud purpose-built for the insurance industry.

    Explore Solution

 

Powerful automation: Creating more time for advising customers

Business processes are streamlined and standardized now with Applied Epic. The productivity and efficiencies gained through standardization is saving the brokerage valuable time and money. Applied Epic also centralizes the data, and enables Ogilvy Insurance to eliminate third-party software solutions.  Access to uncompromised, accurate data helps the team audit and reconcile files as well. “We see Applied Epic as a critical tool to create more efficiency and better customer service,” said Ogilvy. “With Applied Epic automating much of our business, we can now focus more on selling insurance and serving as a trusted advisor.” For Ogilvy, Applied Epic is the best system to drive the business into the future. The brokerage believes in investing in technology to keep staff efficient and productive in the face of increasing customer service demand.

The team now communicates with customers on a personal level, sending emails or letters based on a report. “We are able to get ahead of renewals, proactively communicating with our clients when it is time to renew or when there is a discount opportunity,” said Ogilvy. With tools that provide more proactive customer service, Ogilvy fully expects retention to improve and new business referrals to increase.

Ready to Learn More?

Applied is ready to provide your business with the advanced insurance software and solutions you need to become a digital brokerage.