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For Brokerage Owners

Get back the hours your brokerage spends doing repetitive work

Automate the data entry once - and we make sure it stays current from bind to servicing and back to revewal. Fewer touches mean fewer errors or hours wasted.

Find the time lost between departments 

For many brokerages, hours slip away as work moves from one department to the next. The front office enters a policy, and then servicing and finance each enter or rebuild it again, and your team spends the day “swivel chairing” between systems. Applied Epic® fills in the personal lines policy and its CSIO forms from insurer downloads at bind, renewal and endorsement, so your team confirms the details instead of retyping them. A policy change updates the account, the client portal and the invoice in one pass. AI reads direct bill and agency bill statements and flags only the exceptions, and the monthly operating numbers are ready on demand. The hours that come back go to clients and growth. 

Where the hours go

Brokerages lose hours at the handoffs between departments, so the repetitive work is the work worth automating.

Take the policy detail from download, not from re-typing

Insurer download populates the policy and its CSIO forms at bind, renewal and endorsement, ready to confirm.

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Change the policy once and let it carry across workflows

An endorsement updates the account, the client portal, and the invoice from a single entry.

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Measure the operation from the work itself

Role-based dashboards read from the work as it happens, so every function measures the same operation.

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Write more of the accounts you already have

The accounts you service carry premium nobody has written yet, and your own policy detail shows where.

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What customers are saying

What really drives Applied Epic’s efficiencies for our organization is the ability to access data and understand where we are within our renewal processes.

Kevin Purvis
Kevin Purvis Managing Partner Cothrom Risk & Insurance Services

Migrating close to 9,000 users onto one unified platform was a huge milestone for HUB. We were on so many disparate systems with different ways of doing processes and ways of thinking. Being on one unified platform has really helped us drive operational efficiency.

Maggie Lewis
Maggie Lewis Vice President of Enterprise Applications HUB International

We’ve become more profitable over the years, and we would not be able to do that if it wasn’t for all of our staff conducting business more efficiently.

Lorne McDougall
Lorne McDougall VP of Operations and Corporate Development McDougall Insurance and Financial

Frequently asked about brokerage operations

One where work done at intake still counts later. The policy comes down from the insurer once, and that entry carries over into endorsements, renewals, the client portal and the close without anyone having to start again.

You can usually spot the inefficient version by how many departments retype the same detail from the same document.

By automating the handoffs rather than the tasks. Most duplicated effort happens when work passes between the front office, servicing and finance, so the gain comes from making one department's output usable by the next.

Download, certificate self-service and commission matching are the three that typically return the most.

Brokerages rarely lose hours within a single task; they lose them to re-entering details that already existed, rebuilding reports by hand, and reconciling records that should have agreed.

That’s also why efficiency projects aimed at individual roles tend to disappoint. The waste sits between them.

Sometimes, if the work is a bottleneck for everyone else. A good example is month-end reconciliation. It occupies a small number of people, but the whole brokerage waits for the numbers it produces.

Volume isn’t the only test. How many decisions are delayed by it matters just as much.

Go deeper on brokerage operations