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Read every loss notice, whatever the format
Cytora reads notices from claimants, hospitals, repair shops, and courts, then routes each to your claims team.
For claims leaders
Keep agents and their clients current on every claim, from first notice to close
When everything is connected, brokers see claim details in their own systems. Your adjusters stay on the files that need judgment.
Connected claims mean fewer calls for your adjusters and more policyholders who renew
When brokers can see where a claim stands for themselves, your adjusters spend the day on the files that need them.
What a connected claim looks like
From first notice of loss to closure, your insureds and brokers expect to know where a claim stands without having to ask.
Start each claim in the right handling path
Triage happens as the claim arrives, so its handling path is set before an adjuster opens the file.
Your brokers answer the client from their own system
Brokers see first notice of loss details and answer claims inquiries from their own BMS, with single sign-on into your system for the rest.
Keep a person on the claims that need one
Routine notices clear on their own, and anything doubtful reaches an adjuster with the reasoning attached.
Frequently asked about claims connectivity
Brokers see first notice of loss details and answer claims inquiries from their own brokerage management system. Single sign-on takes them straight into your system for anything more.
No. Applied connects to the claims system you already run, taking the information it produces and making it available to your brokers.
Applied doesn’t adjudicate claims or run the policy system of record. Adjudication, reserving, and payment stay where they are; what changes is who else sees the outcome, and how soon.
The difference is where the broker finds it. An email or a portal still asks your brokers to go looking. Here the claim details sit in the management system they work in all day.
So, the answer sits in front of your brokers before they think to phone the adjuster holding the file.
Volume rises on both sides at once: more claims to handle, and more brokers asking about them. Claim details stay visible in broker systems through the surge, while your staff is at its thinnest.
Loss notices keep arriving in every format at once, and Cytora reads and routes each one as it lands.
Put claims in your brokers’ view
Begin with the claim details your system already produces, and add the rest as your brokers ask.