Headquarters: Lynchburg, Virginia
Year as an Indio Customer
Technology to enable remote operations and superior customer service
The recent pandemic made it difficult for many agencies to effectively transition to remote business operations, specifically given that the traditional application and renewal process relies heavily on paper and in-person interactions. Fortunately for Scott Insurance, they had the technology in place that would allow them to continue serving customers while away from the office. Learn how the agency uses Indio to delight remote customers with a simple, online renewal process enabling them to retain and win new business.
I don't think that we would have been able to make this work-at-home change easy and seamless if we had not implemented Indio with our team members before being sent home.
Small Commercial and Personal Lines Leader
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