Expanding Access to Markets and Automating Servicing
See What Agents Think
Did you know more than 83% of agents found the availability of automated insurer connectivity to be very important when selecting insurers to do business with?
of agents missed opportunities to place business because they couldn’t find or access a market.
Agents want increased visibility and access to markets.
Agents want to increase their use of download, including eDocs and Messages and Claims.
of agents want to receive Claims download from insurers.
Agents Report These Benefits from Download
Automating product communications, quoting and servicing of insurance products increases ease of doing business between insurers and agencies and ultimately drives more business opportunities.
Digital distribution allows insurers to instantly communicate appetite and product information while providing agencies greater access to markets when submitting new and renewal commercial business.
of agents want digital connectivity with insurers to deliver the best quotes possible.
of agents want digital connectivity with insurers to reduce time finding the right markets.
eDocs and Messages
eDocs and Messages streamline workflows by sending policy and claims information quickly and securely directly from insurer systems into agents’ management systems to improve servicing.
of agents want to receive eDocs and Messages from all insurers.
of agents would like eDocs and Messages but they are not offered by insurers or supported in the management system.1
of agents save at least 1 hour per day per employee using eDocs and Messages.
Claims download improves customer service and communication with
automated claims updates, like adjustment and settlement processes, sent
directly from insurer systems into agents’ management systems.
of agents would like Claims download but it is not offered by insurers or supported in the management system.2
of agents save at least 1 hour per day per employee with Claims download.
Ease of Conducting Business
Ability to Serve
Survey Methodology: In July-August 2017, IVANS Insurance Solutions surveyed approximately 1,500 unique independent agents in the U.S. about their use of automation.
The average agency size was 19 employees; median agency size was 5 employees.
1 Based on agents not currently receiving eDocs and Messages
2 Based on agents not currently receiving Claims download